Manager, Account Executive in London

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information.

We are looking for a junior Account Manager to support the growth of Proton’s B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships.

• Identify and drive upsell opportunities within existing accounts
• Support seat expansion and cross-sell of Proton products
• Build relationships with key stakeholders within customer accounts
• Run regular check-ins and support Quarterly Business Reviews (QBRs)

Account Management Execution:

• Maintain accurate account records in CRM (HubSpot)
• Track account activity, engagement, and growth opportunities
• Collaborate with senior team members on account strategy
• Work with Sales to identify expansion opportunities

Requirements:

• 1–3 years experience in Account Management, Sales, or Customer-facing roles
• Strong communication and relationship-building skills
• Commercial mindset with interest in revenue growth
• Comfortable working with CRM tools (HubSpot preferred)
• Fluency in English required; preference for French or German language skills
• Eager to learn and grow in a commercial role

Office First: You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.

Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.

Food: Lunch and snacks are provided by Proton every day at our offices.

Transport: We will always support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.

Flexible Working: You can define your own working hours as long as it works with team meetings.

Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.

Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.

Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. Over 100 million people trust and support Proton, and we put our users and community first in everything we do.

Our Commitment to Diversity and Inclusion: At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals feel valued and empowered.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.