At a Glance
- Tasks: Drive account growth, identify upsell opportunities, and build strong customer relationships.
- Company: Proton, a dynamic B2B SaaS company with a focus on innovation.
- Benefits: Flexible working hours, remote work options, daily lunch, and comprehensive health insurance.
- Other info: Diverse and inclusive workplace with excellent learning and development opportunities.
- Why this job: Join a fast-paced environment and make a real impact on customer success.
- Qualifications: 1-3 years in Account Management or Sales; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a junior Account Manager to support Proton’s B2B business by driving expansion within our existing customer base. This role focuses on commercial account management—identifying upsell opportunities, increasing product adoption, and building strong customer relationships. You will work closely with Account Management Leadership and Sales teams to grow revenue across Proton’s product suite.
Key Responsibilities
- Account Growth & Upsell
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Maintain and manage a pipeline of expansion opportunities
- Customer Engagement
- Build relationships with key stakeholders within customer accounts
- Run regular check‑ins and support Quarterly Business Reviews (QBRs)
- Ensure customers are aware of relevant product features and updates
- Account Management Execution
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
- Cross‑Functional Collaboration
- Work with Sales to identify expansion opportunities
- Partner with Marketing on customer communications and campaigns
- Share customer feedback with Product teams
Experience
- 1–3 years experience in Account Management, Sales, or Customer‑facing roles
- Experience in B2B SaaS is a plus
Skills
- Strong communication and relationship‑building skills
- Commercial mindset with interest in revenue growth
- Organised and detail‑oriented
- Comfortable working with CRM tools (HubSpot preferred)
Languages
- Fluency in English required
- Preference for French or German language skills
Mindset
- Eager to learn and grow in a commercial role
- Proactive and customer‑focused
- Comfortable working in a fast‑paced environment
What We Offer
- Office locations in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei; work from home up to 30% of the time
- All necessary devices and software provided
- Lunch and snacks provided daily at our offices
- Transport subsidies for public transport, bike allowances, or parking spaces
- Stock options as part of ownership package
- Flexible working hours aligned with team meetings
- Learning and development opportunities including training programmes, conferences and events
- Comprehensive health insurance, retirement savings options, generous vacation and leave policies, and wellness programmes
Diversity, Equity & Inclusion
Proton is committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio‑economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning so every voice is heard and respected.
Account Manager employer: Proton
Proton is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where collaboration and innovation thrive. With flexible working hours, comprehensive health benefits, and opportunities for professional development, employees are empowered to excel in their roles while enjoying a supportive environment. The company's commitment to diversity and inclusion ensures that every team member feels valued, making Proton a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proton on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Proton’s products and think about how you can drive upsell opportunities. Show them you’re not just another candidate but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your communication skills and relationship-building abilities. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B account management and any relevant skills that match what we're looking for, like relationship-building and upselling.
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you effectively engage with customers. Share examples of how you've built relationships or handled customer feedback in the past.
Be Organised and Detail-Oriented:We love candidates who are organised! Make sure your application is neat and free of errors. Mention any experience you have with CRM tools like HubSpot, as this will show you're ready to hit the ground running.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Proton
✨Know Your Accounts
Before the interview, take some time to research Proton's existing customer base and their products. Understanding the current accounts and potential upsell opportunities will show your proactive approach and commercial mindset.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've built relationships with clients in the past. Be ready to discuss how you would engage with stakeholders and run effective check-ins.
✨Familiarise Yourself with CRM Tools
Since the role involves maintaining accurate account records in HubSpot, brush up on your CRM skills. If you have experience with similar tools, be sure to mention it and explain how you used them to track account activity.
✨Demonstrate a Growth Mindset
Proton values individuals who are eager to learn and grow. Share instances where you've taken initiative to expand your knowledge or skills, especially in a fast-paced environment. This will resonate well with their focus on continuous learning.
