Account Manager

Join Proton and build a better internet where privacy is the default. At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship.

We are looking for a junior Account Manager to support the growth of Proton’s B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships. You will work closely with Account Management Leadership and Sales teams to grow revenue across Proton’s product suite.

• Account Growth & Upsell: Identify and drive upsell opportunities within existing accounts, support seat expansion and cross-sell of Proton products, maintain and manage a pipeline of expansion opportunities.
• Customer Engagement: Build relationships with key stakeholders within customer accounts, run regular check-ins and support Quarterly Business Reviews (QBRs), ensure customers are aware of relevant product features and updates.
• Account Management Execution: Maintain accurate account records in CRM (HubSpot), track account activity, engagement, and growth opportunities, collaborate with senior team members on account strategy.
• Cross-Functional Collaboration: Work with Sales to identify expansion opportunities, partner with Marketing on customer communications and campaigns, share customer feedback with Product teams.

• Experience: 1–3 years experience in Account Management, Sales, or Customer-facing roles. Experience in B2B SaaS is a plus.
• Skills: Strong communication and relationship-building skills, commercial mindset with interest in revenue growth, organised and detail-oriented, comfortable working with CRM tools (HubSpot preferred).
• Languages: Fluency in English required, preference for French or German language skills.
• Mindset: Eager to learn and grow in a commercial role, proactive and customer-focused, comfortable working in a fast-paced environment.

• Office First: Collaboration is easier and more effective in person, which is why we have offices in various locations. You can also enjoy working from home up to 30% of the time.
• Technology: We provide all the devices and software you need to excel in your role.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: You get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth with various learning opportunities.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals feel valued and empowered.