At a Glance
- Tasks: Lead a team to drive customer success and revenue growth in a dynamic B2B environment.
- Company: Join Proton, a community-first organisation focused on privacy and innovation.
- Benefits: Enjoy flexible working, comprehensive health plans, stock options, and daily lunches.
- Other info: Collaborative office culture with excellent learning and career development opportunities.
- Why this job: Make a real impact by helping customers thrive with our cutting-edge products.
- Qualifications: 6+ years in Account Management or Customer Success, preferably in B2B SaaS.
The predicted salary is between 60000 - 80000 € per year.
We are looking for an Account Management Lead to build and scale our Account Management and Customer Success function. This is a high-impact, foundational role responsible for driving expansion revenue, improving retention, and ensuring customers realise value from Proton’s B2B products. You will lead a small team and work cross-functionally with Sales, Marketing, Growth, and Product to unlock growth within our existing customer base.
Key Responsibilities
- Revenue Growth & Expansion
- Own upsell and cross-sell targets across existing customers
- Drive seat expansion and multi-product adoption
- Build and manage a predictable expansion pipeline
- Customer Success & Retention
- Own onboarding, adoption, and retention strategy
- Improve customer health and reduce churn
- Build scalable customer success processes
- Account Strategy
- Define account segmentation and prioritisation
- Develop account plans for high-value customers
- Establish structured engagement models
- Customer Engagement
- Implement proactive engagement strategies
- Run Quarterly Business Reviews (QBRs) with key accounts
- Position Proton as a long-term strategic partner
- Team Leadership
- Manage and develop Account Managers and Customer Success team members
- Set clear KPIs and performance expectations
- Coach the team on commercial and customer engagement best practices
- Process & Systems
- Build account management and CS processes from scratch
- Develop workflows in CRM (HubSpot)
- Track expansion, retention, and growth metrics
- Cross-Functional Collaboration
- Partner with Sales, Marketing, Growth, and Product teams
- Feed customer insights into product and go-to-market strategy
What We’re Looking For
- Experience
- 6+ years in Account Management, Customer Success, or Sales
- Experience in B2B SaaS
- Proven track record of driving expansion revenue and retention
- Experience managing and developing teams
- Skills
- Strong commercial mindset (revenue + retention)
- Experience building processes from scratch
- Ability to balance growth and customer success
- Strong communication and stakeholder management
- Mindset
- Builder mentality
- Proactive and ownership-driven
- Customer-focused with a growth mindset
- Comfortable operating in a fast-paced environment
What We Offer
- Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time.
- Technology: We provide all the devices and software you need to excel in your role.
- Food: Lunch and snacks are provided by Proton every day at our offices.
- Transport: We support employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.
- Stock Options: You receive stock options when you join us.
- Flexible Working: You can define your own working hours as long as it works with team meetings.
- Learning and Development: We offer various learning opportunities, including training programs, conferences and events, and continual learning.
- Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
- Work that Matters: Proton is a community-first organization that puts users and community first.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
We do not accept unsolicited resumes from any sources other than directly from candidates and do not pay a fee for any placement resulting from an unsolicited offer.
Account Management Lead employer: Proton
Proton is an exceptional employer that prioritises collaboration and employee well-being, offering a vibrant office culture across multiple locations including Geneva and Zurich. With a strong focus on professional growth, employees benefit from flexible working hours, comprehensive health insurance, and opportunities for continuous learning, all while contributing to a mission-driven organisation that values diversity and community. Join us to make a meaningful impact in the B2B SaaS space while enjoying perks like daily lunches, transport subsidies, and stock options.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Management Lead role. Personal referrals can give you a leg up, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will not only help you answer questions but also show that you’re genuinely interested in Proton and its mission.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with driving expansion revenue and improving customer retention. Make it concise and impactful, so you leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Proton team.
We think you need these skills to ace Account Management Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Management Lead role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive revenue growth and customer retention.
Showcase Your Leadership Skills:Since this role involves managing a team, don’t forget to mention your leadership experience. Share examples of how you've developed teams or improved processes in previous roles to demonstrate your capability in leading the Account Management and Customer Success function.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we want to quickly understand how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have the chance to explore more about our company culture and values while you're at it!
How to prepare for a job interview at Proton
✨Know Your Numbers
As an Account Management Lead, you'll need to demonstrate your understanding of revenue growth and retention metrics. Brush up on your past achievements in upselling and cross-selling, and be ready to discuss specific figures that showcase your success.
✨Showcase Your Team Leadership Skills
Since this role involves managing a team, prepare examples of how you've developed and coached team members in the past. Highlight your approach to setting KPIs and how you’ve fostered a culture of accountability and success within your teams.
✨Understand the Customer Journey
Familiarise yourself with customer onboarding and retention strategies. Be prepared to discuss how you've improved customer health and reduced churn in previous roles, as well as any scalable processes you've implemented to enhance customer success.
✨Cross-Functional Collaboration is Key
This role requires working closely with Sales, Marketing, Growth, and Product teams. Think of examples where you've successfully collaborated across departments to drive results. Emphasise your communication skills and how you’ve used customer insights to influence product strategy.
