At a Glance
- Tasks: Coordinate service requests and manage engineer schedules for commercial dishwashers.
- Company: Proton (Southern) Ltd, a trusted name in commercial kitchen equipment for 50 years.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: On-site role in Southampton with a supportive work environment.
- Why this job: Join a dedicated team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and experience in inventory control preferred.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Proton (Southern) Ltd is a well-established company with 50 years of experience specializing in the supply, service, and repair of commercial glasswashers and dishwashers.
The company supports a diverse customer base, including NHS Trusts, local authorities, national and private care home providers, children’s day nurseries, and a wide range of High Street and independent hospitality venues.
Proton (Southern) Ltd operates a nationwide network of skilled engineers, providing service and maintenance at competitive prices.
The company is proud to service and repair any make of commercial glasswasher or dishwasher and also offers scheduled servicing, maintenance, and comprehensive staff training to support customers’ operational needs.
Role Description
The Service and Parts Coordinator is a full-time, on-site role based in Southampton, responsible for supporting the efficient delivery of service and repair operations.
Day-to-day tasks include managing incoming service requests, coordinating engineer schedules, and ensuring timely ordering and availability of parts for commercial glasswashers and dishwashers.
The role involves maintaining accurate records of parts usage and inventory levels, processing customer queries, and providing clear communication between customers, engineers, and internal teams.
The coordinator will also assist with preparing service documentation, monitoring job progress, proactive customer contact and helping maintain high levels of customer satisfaction through responsive and professional support.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to handle enquiries and resolve issues professionally.
- Experience with Inventory Control and Parts Ordering, ensuring accurate stock management and timely supply of components.
- Effective Communication skills, both written and verbal, to coordinate engineers, liaise with customers, and update internal records clearly.
- Good organizational and time-management abilities, with attention to detail in scheduling, documentation, and follow-up.
- Comfort with using office software (e. g., email, spreadsheets, service management systems) to manage workflows and data.
- Previous experience in a service coordination, parts administration, or similar role in technical or engineering environments is beneficial.
- Knowledge of commercial catering equipment or related industries is an advantage but not essential; willingness to learn is important.
- Ability to work on-site in Southampton and collaborate effectively with a small, dedicated team.
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Service and Parts Coordinator in Southampton employer: Proton (Southern) Ltd
Proton (Southern) Ltd is an excellent employer, offering a supportive work culture that values teamwork and professional growth. With over 50 years of industry experience, employees benefit from comprehensive training and development opportunities while working in a dynamic environment in Southampton, where they can make a meaningful impact on customer satisfaction across various sectors. The company prioritises employee well-being and fosters a collaborative atmosphere, making it an attractive place for those seeking rewarding employment in service coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Parts Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proton (Southern) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proton (Southern) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Parts Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proton (Southern) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Proton (Southern) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proton (Southern) Ltd!
How to prepare for a job interview at Proton (Southern) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
