At a Glance
- Tasks: Drive account growth, identify upsell opportunities, and build strong customer relationships.
- Company: Join Proton, a community-first tech company focused on privacy and innovation.
- Benefits: Enjoy flexible working, stock options, daily lunches, and comprehensive health benefits.
- Other info: Diversity and inclusion are at our core; we value every voice.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 1-3 years in Account Management or Sales; B2B SaaS experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a junior Account Manager to support the growth of Proton’s B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships. You will work closely with Account Management Leadership and Sales teams to grow revenue across Proton’s product suite.
Key Responsibilities
- Account Growth & Upsell
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Maintain and manage a pipeline of expansion opportunities
- Build relationships with key stakeholders within customer accounts
- Run regular check-ins and support Quarterly Business Reviews (QBRs)
- Ensure customers are aware of relevant product features and updates
- Account Management Execution
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
- Cross-Functional Collaboration
- Work with Sales to identify expansion opportunities
- Partner with Marketing on customer communications and campaigns
- Share customer feedback with Product teams
What We’re Looking For
Experience
- 1–3 years experience in Account Management, Sales, or Customer-facing roles
- Experience in B2B SaaS is a plus
Skills
- Strong communication and relationship-building skills
- Commercial mindset with interest in revenue growth
- Organised and detail-oriented
- Comfortable working with CRM tools (HubSpot preferred)
Languages
- Fluency in English required
- Preference for French or German language skills
Mindset
- Eager to learn and grow in a commercial role
- Proactive and customer-focused
- Comfortable working in a fast-paced environment
What We Offer
- Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
- Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
- Food: Lunch and snacks are provided by Proton every day at our offices.
- Transport: We will always support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.
- Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
- Flexible Working: You can define your own working hours as long as it works with team meetings.
- Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
- Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
- Work that Matters: Proton is a community‑first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team.
Account Manager in London employer: Proton AG
Proton is an exceptional employer that prioritises employee growth and collaboration, offering a vibrant office culture across multiple locations including Geneva and Zurich. With flexible working hours, comprehensive benefits, and a commitment to diversity and inclusion, Proton fosters an environment where employees can thrive both personally and professionally while contributing to meaningful work that impacts millions globally.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you’re genuinely interested in Proton and how you can contribute to our growth!
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to remind us of your enthusiasm and professionalism, and it keeps you on our radar.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing candidates who are proactive and eager to join our team. Your next big opportunity could be just a click away!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management or sales, and show us how you can drive growth and build relationships with customers.
Show Off Your Skills:We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed accounts or identified upsell opportunities.
Be Organised:Since this role involves maintaining accurate records and tracking account activity, make sure your application reflects your organisational skills. Mention any experience you have with CRM tools like HubSpot, as it’s a big plus for us!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Proton AG
✨Know Your Accounts
Before the interview, research Proton's existing customer base and understand their products. Familiarise yourself with potential upsell opportunities and think about how you can contribute to account growth. This will show your proactive approach and commercial mindset.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've built relationships in previous roles. Be ready to discuss how you would maintain regular check-ins and support Quarterly Business Reviews (QBRs) effectively.
✨Get Comfortable with CRM Tools
Since you'll be using HubSpot, brush up on your CRM skills. If you have experience with similar tools, be prepared to discuss how you've used them to track account activity and manage pipelines. This will demonstrate your organisational skills and attention to detail.
✨Emphasise Your Learning Mindset
Proton values eagerness to learn and grow. Share instances where you've taken the initiative to develop professionally or adapt to new challenges. This will resonate well with their commitment to learning and development.
