At a Glance
- Tasks: Drive account growth, identify upsell opportunities, and build strong customer relationships.
- Company: Join Proton, a community-first tech company focused on privacy and innovation.
- Benefits: Enjoy flexible working, stock options, daily lunches, and comprehensive health benefits.
- Other info: Diversity and inclusion are at our core; we value every voice.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 1-3 years in Account Management or Sales; B2B SaaS experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a junior Account Manager to support the growth of Proton’s B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships. You will work closely with Account Management Leadership and Sales teams to grow revenue across Proton’s product suite.
Key Responsibilities
- Account Growth & Upsell
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Maintain and manage a pipeline of expansion opportunities
- Build relationships with key stakeholders within customer accounts
- Run regular check-ins and support Quarterly Business Reviews (QBRs)
- Ensure customers are aware of relevant product features and updates
- Account Management Execution
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
- Cross-Functional Collaboration
- Work with Sales to identify expansion opportunities
- Partner with Marketing on customer communications and campaigns
- Share customer feedback with Product teams
What We’re Looking For
Experience
- 1–3 years experience in Account Management, Sales, or Customer-facing roles
- Experience in B2B SaaS is a plus
Skills
- Strong communication and relationship-building skills
- Commercial mindset with interest in revenue growth
- Organised and detail-oriented
- Comfortable working with CRM tools (HubSpot preferred)
Languages
- Fluency in English required
- Preference for French or German language skills
Mindset
- Eager to learn and grow in a commercial role
- Proactive and customer-focused
- Comfortable working in a fast-paced environment
What We Offer
- Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
- Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
- Food: Lunch and snacks are provided by Proton every day at our offices.
- Transport: We will always support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.
- Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
- Flexible Working: You can define your own working hours as long as it works with team meetings.
- Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
- Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
- Work that Matters: Proton is a community‑first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.
Account Manager employer: Proton AG
Proton is an exceptional employer that prioritises employee growth and collaboration, offering a vibrant office culture across multiple locations including Geneva and Zurich. With flexible working hours, comprehensive benefits, and a commitment to diversity and inclusion, Proton fosters an environment where employees can thrive both personally and professionally while contributing to meaningful work that impacts millions of users worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Proton and its products thoroughly. Be ready to discuss how you can drive account growth and upsell opportunities, showing off your commercial mindset.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any relevant B2B SaaS knowledge. We want to see how you can drive growth and build relationships!
Show Off Your Communication Skills:Since strong communication is key in this role, don’t shy away from showcasing your relationship-building skills. Use examples from your past experiences to demonstrate how you've successfully engaged with customers.
Be Organised and Detail-Oriented:Mention your experience with CRM tools like HubSpot and how you keep track of account activities. We love candidates who are organised and can manage multiple accounts effectively, so make sure to highlight this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we’re looking for!
How to prepare for a job interview at Proton AG
✨Know Your Accounts
Before the interview, research Proton's existing customer base and understand their products. Familiarise yourself with potential upsell opportunities and think about how you can drive product adoption. This will show your proactive approach and commercial mindset.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare to discuss examples of how you've built relationships in previous roles. Think about specific instances where your communication led to successful outcomes, especially in a B2B context.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage account records and track engagement. Mention any experience you have with CRM tools like HubSpot, as this will be crucial for the role. Bring up how you keep track of expansion opportunities.
✨Emphasise Your Eagerness to Learn
Proton values growth and learning, so express your enthusiasm for developing in a commercial role. Share examples of how you've taken initiative to learn new skills or improve your performance in past positions. This will resonate well with their commitment to professional development.
