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- Tasks: Support quality assurance processes and engage with stakeholders to ensure high standards.
- Company: Join a leading organisation committed to academic excellence and inclusivity.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in higher education quality and governance.
- Qualifications: Degree or relevant experience in higher education quality assurance.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Quality Assurance and Compliance Manager, the post holder will support the operation and development of academic quality assurance and governance processes. The role involves close engagement with internal stakeholders and external regulatory bodies, ensuring robust evidence, accurate records, and high-quality reporting.
Key Responsibilities
- Support the development, implementation, and review of quality assurance policies and procedures in line with OfS, QAA, and PSRB requirements.
- Maintain accurate, secure, and audit-ready quality and governance records.
- Prepare documentation and evidence for internal reviews, external audits, and accreditation activity.
- Support programme validation, revalidation, and modification processes.
- Coordinate annual programme and module reviews and track follow-up actions.
- Manage accreditation processes, including action tracking and dissemination of good practice.
- Oversee the External Examiner lifecycle, including appointments, induction, and communication.
- Service academic committees, including agenda preparation, minute-taking, and action monitoring.
- Produce clear, concise reports and papers for committees and senior stakeholders.
- Contribute proactively to continuous improvement across QA processes and the student experience.
About You
You will bring experience and confidence working within a higher education quality, governance, or compliance environment, along with strong organisational and communication skills.
Essential Criteria
- Degree or equivalent relevant experience.
- Experience within Higher Education quality assurance, academic governance, or regulatory compliance.
- Good understanding of UK Higher Education quality frameworks (OfS, QAA, PSRBs).
- Experience supporting or servicing committees.
- Excellent written communication and attention to detail.
- Strong organisational skills with the ability to manage competing deadlines.
- Confident IT user (MS Office, virtual meeting platforms, document management systems).
- Ability to work independently and collaboratively with stakeholders at all levels.
Working Pattern
This is a hybrid role, with one day per week onsite in Stevenage as standard, and flexibility to attend onsite 2-3 days per week when required for key meetings or activities.
The Protocol Group is an equal opportunities employer and is committed to providing an inclusive and professional service for all.
Quality Assurance And Governance Officer employer: Protocol
Contact Detail:
Protocol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance And Governance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the higher education sector, especially those involved in quality assurance and governance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK Higher Education quality frameworks. Be ready to discuss how your experience aligns with the role's requirements, especially around OfS, QAA, and PSRB standards.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed competing deadlines or coordinated complex processes. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance And Governance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and governance. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of reporting and engaging with stakeholders, it’s crucial to demonstrate your written communication prowess. Use clear and concise language in your application to reflect your attention to detail and organisational skills.
Highlight Relevant Experience: Don’t forget to mention any previous roles or projects that relate to higher education quality assurance or compliance. We’re looking for candidates who can bring their expertise to our team, so make sure to provide examples of your past work!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Protocol
✨Know Your Quality Assurance Frameworks
Make sure you brush up on your knowledge of UK Higher Education quality frameworks like OfS, QAA, and PSRBs. Being able to discuss these frameworks confidently will show that you understand the landscape and can navigate it effectively.
✨Prepare for Committee Dynamics
Since the role involves servicing academic committees, think about your past experiences with similar settings. Be ready to share examples of how you've prepared agendas, taken minutes, or tracked actions. This will demonstrate your organisational skills and attention to detail.
✨Showcase Your Communication Skills
As a Quality Assurance and Governance Officer, clear communication is key. Prepare to discuss how you've produced reports or documentation in the past. Bring examples if you can, as this will highlight your ability to convey complex information succinctly.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various stakeholders. Think of instances where you've successfully collaborated with others, whether in a team or across departments. Highlighting your ability to work independently while also being a team player will resonate well with interviewers.