Learning Support Mentor / Learning Support Assistant
Location: Cambridge
Contract: Full‑Time / Term‑Time Only
Hourly Rate: £14‑£15 per hour
Start Date: September
About the Role
We are seeking a dedicated and student‑focused Learning Support Mentor / Learning Support Assistant to join our Further Education team. This role is essential in helping learners with a wide range of needs‑including SEND, learning difficulties, disabilities, and social/emotional barriers‑reach their full potential.
You will work closely with teaching staff, curriculum teams, and support services to ensure learners receive the right level of guidance, encouragement, and personalised support both in and out of the classroom.
Key Responsibilities
- Learner Support – Provide 1:1 and small‑group support to learners with SEND, learning difficulties, disabilities, or additional needs.
- Classroom Assistance – Support teaching staff with lesson delivery, differentiation, and behaviour management.
- Progress Monitoring – Track learner progress, record support interventions, and contribute to support plans.
- Communication Support – Assist learners with communication needs, including those using AAC, Makaton, or BSL (if applicable).
- Pastoral Support – Promote learner wellbeing, independence, confidence, and resilience.
- Exam & Assessment Support – Provide exam access arrangements such as scribing, reading, or invigilation where required.
- Safeguarding & Compliance – Ensure all safeguarding, confidentiality, and data protection procedures are followed.
- Collaboration – Work closely with tutors, support teams, and external professionals to ensure consistent, high‑quality support.
What We're Looking For
- Experience supporting learners with SEND, learning difficulties, disabilities, or behavioural needs (desirable but not essential).
- A compassionate, patient, and learner‑centred approach.
- Strong communication skills and the ability to build positive relationships with young people.
- Ability to remain calm, supportive, and solution‑focused in challenging situations.
- Good organisational skills and confidence working in a fast‑paced FE environment.
- Ability to work collaboratively as part of a multidisciplinary team.
- Willingness to undertake relevant training (e.g., safeguarding, autism awareness, Makaton, BSL).
- GCSE English and Maths (or equivalent).
- A genuine passion for helping learners succeed.
Protocol is proud to be Disability Confident Committed. We are happy to make any reasonable adjustments at any stage of the recruitment process should you need it.
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process.
Learning Support Mentor in Cambourne employer: Protocol
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that values the contributions of our English and Maths Lecturers. Located in Hull and surrounding areas, we offer competitive hourly rates and flexible working arrangements, allowing for a balanced professional and personal life. Our commitment to employee growth is evident through ongoing training opportunities and a focus on creating a positive learning environment for both staff and students.
