Attendance & Student Support Officer - in Newcastle upon Tyne

An ambitious and inclusive secondary school in Newcastle is looking for a proactive and compassionate Attendance & Student Support Officer to join the pastoral team this September. This is a school where Kindness, Integrity, Determination, Manners, Ambition and Positivity are at the heart of everything they do. Staff are committed to ensuring every student feels supported, attends regularly and is given every opportunity to achieve their full potential.

Whether you've worked in attendance, pastoral care, safeguarding, education or youth support, this is a fantastic opportunity to make a measurable impact on students' outcomes.

The Role

• Monitor and promote excellent student attendance across KS3 and KS4
• Build positive relationships with students and their families to improve attendance and punctuality
• Work closely with pastoral leaders, safeguarding staff and external agencies where appropriate
• Identify barriers to attendance and help implement effective support strategies
• Maintain accurate attendance records and documentation
• Support students' wellbeing, engagement and successful reintegration into school where required
• Contribute to a positive, inclusive school culture where every student feels valued

You'll become a key member of the pastoral team, helping students overcome barriers that impact both attendance and achievement.

Why This Opportunity Stands Out

• Supportive leadership team and collaborative pastoral department
• Strong commitment to student wellbeing and inclusion
• Excellent CPD and professional development opportunities
• Opportunity to make a measurable difference to student outcomes
• Clear systems and supportive processes
• Long-term opportunity with potential for a permanent role

This is a school where pastoral professionals are recognised for the vital role they play in helping every student succeed.

We're Looking For

• Experience in attendance, pastoral support, education, youth work or safeguarding
• Excellent communication and relationship-building skills
• Strong organisational and administrative abilities
• Calm, resilient and empathetic individuals
• Confident professionals who can work effectively with students, families and staff
• A genuine passion for helping young people achieve their full potential

Qualifications in Education, Psychology, Social Work, Health & Social Care or related fields are welcomed but not essential.

Pay & Benefits

• £100.00 – £120.00 per day (PAYE only)
• Weekly pay
• No umbrella companies
• FREE access to our CPD Academy
• FREE Thrive training through Protocol Education
• Long-term and permanent opportunities available
• Dedicated consultant support throughout your placement

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided.