At a Glance
- Tasks: Provide IT support and troubleshoot tech issues in two vibrant schools.
- Company: Join a supportive team dedicated to enhancing education through technology.
- Benefits: Competitive salary, ongoing training, and a friendly work environment.
- Other info: Opportunity for career growth and travel between two well-connected school sites.
- Why this job: Make a real impact on students' learning while enjoying variety in your role.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 35000 - 40000 £ per year.
Love solving tech problems and keeping schools connected? We're working with two welcoming and well-established schools in South London who are looking for an experienced IT Technician to support their technology infrastructure across both sites. One school is based in Eltham and the other in Tooting, so we're looking for someone who's happy to split their time between the two locations. Both sites benefit from excellent public transport links, making travel straightforward, although a driver would be a real bonus.
This is a fantastic opportunity for someone who enjoys variety, takes pride in delivering excellent support, and wants to play a key role in helping staff and pupils get the very best from their technology.
What you'll be doing:
- Providing first and second-line IT support to staff and students
- Troubleshooting hardware, software and network issues
- Supporting Windows devices, Microsoft 365 and school-based systems
- Managing user accounts, permissions and security settings
- Installing, configuring and maintaining IT equipment
- Supporting classroom technology, interactive displays and AV equipment
- Assisting with network maintenance and system upgrades
- Working closely with school leaders and staff to ensure smooth day-to-day IT operations
- Travelling between both school sites as required
We're looking for someone who:
- Has previous experience in an IT support or IT Technician role
- Has strong knowledge of Windows operating systems and Microsoft 365
- Can diagnose and resolve technical issues quickly and effectively
- Has excellent communication and customer service skills
- Is organised, proactive and able to manage their workload independently
- Enjoys working with people and building positive relationships
- Is happy to work across both the Eltham and Tooting sites
- Holds a driving licence and has access to a vehicle (desirable, but not essential)
What's on offer?
- Salary of £35,000 - £40,000 per annum
- A varied role across two supportive school communities
- Opportunity to make a real impact on teaching and learning
- Excellent public transport access to both locations
- Ongoing professional development opportunities
- Friendly and collaborative working environments
Interested? If you're an experienced IT professional looking for a role where no two days are the same, we'd love to hear from you. Apply today and become the go-to tech expert helping two fantastic schools stay connected, secure and ready for success.
IT Technician employer: Protocol Education Ltd
Join a dynamic and supportive environment as an IT Technician, where your expertise will directly enhance the educational experience for students and staff across two well-established schools in South London. With excellent public transport links, ongoing professional development opportunities, and a friendly, collaborative culture, this role offers the chance to make a meaningful impact while enjoying a varied workday. If you thrive on solving tech challenges and building positive relationships, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector or IT community. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Windows devices or Microsoft 365, and be ready to share your problem-solving stories.
✨Tip Number 3
Show your passion for tech and education during interviews. Talk about how you can help staff and students get the most from their technology, and why you love working in a school environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your experience with Windows operating systems and Microsoft 365, as well as any troubleshooting skills you have. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support in schools and how you can make a difference. We love seeing enthusiasm and a personal touch, so don’t hold back!
Show Off Your Communication Skills:Since this role involves working closely with staff and students, it's crucial to demonstrate your excellent communication skills. In your application, mention specific examples of how you've successfully supported users in the past. We want to know you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Protocol Education Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be working closely with staff and students, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've effectively communicated technical information to non-technical users in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a network outage or a classroom tech issue. Think through your approach to these problems beforehand so you can articulate your thought process clearly during the interview.
✨Highlight Your Organisational Skills
As you'll be managing your workload independently across two sites, emphasise your organisational skills. Share examples of how you've prioritised tasks and managed time effectively in previous IT support roles to ensure smooth operations.
