Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate support and crisis intervention to individuals in distress.
- Company: Join Protocall Services, a leader in behavioural healthcare with a strong culture.
- Benefits: Enjoy comprehensive health insurance, 401(k) matching, and student loan repayment.
- Why this job: Make a real difference by helping people through their toughest moments.
- Qualifications: Bachelor’s degree and at least one year of experience in behavioural health required.
- Other info: Remote work with flexible scheduling and opportunities for professional growth.
The predicted salary is between 19 - 22 ÂŁ per hour.
Montgomery, AL - Montgomery, AL 36043
Salary Range: $24.35 - $26.35 Hourly
Position Type: Full Time
Job Shift: Swing
Travel Percentage: None
Category: Health Care
Qualifications & Benefits
Education (one of the following required): Bachelor’s Degree from an accredited 4 year college or university.
Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services.
Location: Remote, Alabama residency required.
Benefits
- Comprehensive medical, dental, and life insurance
- 401(k) program with company match
- Company-matched student loan repayment program
- Short- and long-term disability (STD/LTD)
- Employee Assistance Program (EAP)
- Accrued PTO (earn up to 4 weeks in your first year)
- Opportunities for professional growth and advancement
Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
- + $1.00/hour – Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
- + $1.00/hour – for working a full 40-hour schedule in the workweek post-training.
Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
Role Expectations
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
- Build rapport, actively listen, and foster client engagement.
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
- Provide resources, coping strategies, referrals, and safety planning.
- Intervene appropriately in emergent situations.
- Maintain accurate, timely, and clinically sound documentation.
- Multitask effectively while navigating multiple software systems.
- Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST. A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
Crisis Counselor - Fully Remote in Montgomery, AL employer: ProtoCall Services
Contact Detail:
ProtoCall Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Counselor - Fully Remote in Montgomery, AL
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for a Crisis Counselor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to crisis intervention and emotional support. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! During interviews, share specific examples of how you've handled crisis situations in the past. Highlight your ability to multitask and maintain professionalism under pressure – these are crucial for a Crisis Counselor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Protocall Services. Let's get you that job!
We think you need these skills to ace Crisis Counselor - Fully Remote in Montgomery, AL
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Crisis Counselor role. Highlight your relevant experience in behavioral health or counseling, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: As a Crisis Counselor, strong communication is key. Use your application to demonstrate your ability to convey empathy and professionalism. Share examples of how you've effectively communicated in past roles.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and why you’re drawn to this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ProtoCall Services
✨Know Your Stuff
Make sure you brush up on your knowledge of crisis intervention and behavioral health. Familiarise yourself with common scenarios you might encounter as a Crisis Counselor, and think about how you would respond. This will show that you're not just qualified but also genuinely interested in the role.
✨Show Your Empathy
As a Crisis Counselor, empathy is key. During the interview, share examples from your past experiences where you've demonstrated compassion and understanding. This will help the interviewers see that you have the emotional resilience and communication skills needed for the job.
✨Prepare for Role-Playing
Expect some role-playing exercises during the interview process. Practice responding to hypothetical crisis situations, focusing on active listening and providing supportive responses. This will help you feel more confident and showcase your ability to handle real-life calls.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they support their counselors. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.