At a Glance
- Tasks: Guide enterprise clients through their journey with Protex AI, ensuring successful adoption and measurable outcomes.
- Company: Join Protex AI, a leader in AI-driven safety solutions trusted by top global brands.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Make a real impact on workplace safety while working with cutting-edge technology.
- Qualifications: 5+ years in client success or account management, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Protex AI is the AI Safety and Operations Intelligence Company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.
Job Overview: The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You will guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes. This role blends relationship management, project coordination, and commercial awareness. You are not a technical support representative, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results. You are curious, empathetic, and comfortable navigating ambiguity across complex organizations.
Reports to: Director of Client Experience
Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
Team context: Part of a growing CS team with peers in similar roles across regions
Success Targets:
- Time to Measurable Impact (TTMI): Target 60-90 days from user access date
- Net Retention Rate: Target 120%+ across your portfolio
- NPS: Target of 65+ across the team
- Client Health: Proactive account management with no unexpected churn
- Expansion: Identify and support expansion opportunities; partner with Commercial on pipeline
Key Responsibilities:
- Client Relationship & Value Delivery
- Build trusted relationships with both site-level operators and executive stakeholders.
- Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
- Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
- Know when to listen, lead, escalate, or step back; you are attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism.
- Platform Adoption & Guidance
- Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
- Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations.
- Embed Protex into daily operations by aligning platform usage with client SOPs and workflows.
- Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate.
- Escalate technical or product blockers with clear context so internal teams can act quickly.
- Project Coordination & Rollouts
- Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
- Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability.
- Identify and resolve workflow friction, client-side or internal, before it becomes a blocker.
- Pre-Sale & Expansion Support
- Join late-stage sales conversations to showcase the client journey and set realistic expectations.
- Partner with Commercial to align pilot scope with long-term adoption and growth goals.
- Deliver value narratives that support expansion conversations and contract renewals.
- Cross-Functional Collaboration
- You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise.
- Sales & Account Management: Partner from late-stage sales through expansion. They own commercial strategy and executive relationships; you own adoption and the value narrative that supports expansion.
- Implementation: Coordinate on rollout execution. They own technical delivery; you will drive rollout timelines and keep sites on track toward go-live.
- Support: Triage and escalate issues. You will advocate for clients and hold teams accountable for resolution timelines.
- Product: Relay feedback. Contribute to roadmap discussions with real-world context.
- Marketing: Spotlight client wins and identify potential advocates or case study opportunities.
- Engineering: Facilitate R&D partnerships and early-access programs with strategic accounts.
What You Will Need:
- 5+ years in client success, account management, or program delivery in B2B SaaS.
- Proven track record owning enterprise accounts with measurable retention and expansion results.
- Experience influencing adoption and net revenue retention across a portfolio.
- EHS, manufacturing, or facility operations background is a strong plus.
Skills:
- Executive presence and clear communication that builds trust across clients and internal leadership.
- Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes.
- Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority.
- Technical Aptitude: Confident navigating SaaS platforms and guiding clients on usage strategy.
- Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders.
- Experience with AI, computer vision, or safety technology is a bonus.
Logistics: Travel: Up to 25% to client sites and company events.
Our Values:
- Ownership & Urgency – Take initiative and drive outcomes.
- Relentless Growth & Excellence – Always improve, always raise the bar.
- Radical Transparency & Empathy – Say what matters, with care.
- Resilience & Adaptability – Thrive in change, bounce forward.
Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Enterprise Client Strategist in London employer: Protex AI
Protex AI is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the rapidly evolving field of AI-driven safety solutions. Employees benefit from a strong commitment to professional growth, with opportunities to engage with industry leaders and contribute to meaningful projects that enhance workplace safety across global enterprises. Located in a vibrant tech hub, Protex AI fosters an inclusive environment where diverse perspectives are valued, ensuring that every team member can thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Client Strategist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Protex AI on LinkedIn. Ask them about their experiences and any tips they might have for landing the Enterprise Client Strategist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Protex AI's mission and values. Be ready to discuss how your experience aligns with their focus on safety and operational excellence. Show them you're not just another candidate; you're someone who genuinely cares about making workplaces safer.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed client relationships and driven measurable outcomes in previous roles. This will help you demonstrate your fit for the role and your ability to connect with clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Protex AI team and contributing to their mission.
We think you need these skills to ace Enterprise Client Strategist in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about helping enterprise clients succeed with Protex AI. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience that aligns with the responsibilities of the Enterprise Client Strategist role. We’re looking for specific examples of how you've built relationships and driven measurable outcomes in previous positions. Customising your application shows us you’re serious about this opportunity!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. This will help us quickly understand how you can contribute to our mission at Protex AI.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Protex AI
✨Know the Company Inside Out
Before your interview, dive deep into Protex AI's mission, values, and recent achievements. Understanding their focus on AI-driven safety solutions will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Relationship Management Skills
As an Enterprise Client Strategist, you'll need to build trust with clients. Prepare examples from your past experiences where you've successfully managed client relationships, resolved conflicts, or facilitated project rollouts. This will highlight your ability to connect with stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of scenarios where you've navigated complex projects or influenced adoption without formal authority. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Fluency
Familiarise yourself with SaaS platforms and be ready to discuss how you've guided clients in using technology effectively. If you have experience with AI or safety tech, make sure to highlight it, as this will show your capability to translate technical concepts into actionable strategies.
