At a Glance
- Tasks: Guide enterprise clients through their journey, ensuring successful adoption and measurable outcomes.
- Company: Protex AI, a leader in safety technology with a focus on client success.
- Benefits: Competitive salary, dynamic team environment, and opportunities for professional growth.
- Other info: Join a growing team and drive significant client relationships across diverse industries.
- Why this job: Be a trusted advisor and make a real impact on enterprise clients' operational goals.
- Qualifications: 5+ years in client success or account management, strong communication skills, and SaaS fluency.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- 5+ years in client success, account management, or program delivery in B2B SaaS
- Proven track record owning enterprise accounts with measurable retention and expansion results
- Experience influencing adoption and net revenue retention across a portfolio
- EHS, manufacturing, or facility operations background is a strong plus
- Executive presence and clear communication that builds trust across clients and internal leadership
- Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
- Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority
- Confident navigating SaaS platforms and guiding clients on usage strategy
- Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders
- Experience with AI, computer vision, or safety technology is a bonus
- You’re curious, empathetic, and comfortable navigating ambiguity across complex organizations
What the job involves
The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You’ll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes. This role blends relationship management, project coordination, and commercial awareness. You’re not a technical support rep, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results.
Reports to: Director of Client Experience
Portfolio: 8–12 enterprise accounts, covering roughly $1.5–$3M+ ARR
Team context: Part of a growing CS team with peers in similar roles across regions
Success Targets:
- Time to Measurable Impact (TTMI): Target 60‑90 days from user access date
- Net Retention Rate: Target 120%+ across your portfolio
- NPS: Target of 65+ across the team
- Client Health: Proactive account management with no unexpected churn
- Expansion: Identify and support expansion opportunities; partner with Commercial on pipeline
Build trusted relationships with both site-level operators and executive stakeholders. Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI). Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI. Know when to listen, lead, elevate, or step back; you’re attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism.
Platform Adoption & Guidance
- Coach clients on using Protex AI to drive safety, operational, and cultural improvements
- Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations
- Embed Protex into daily operations by aligning platform usage with client SOPs and workflows
- Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate
- Escalate technical or product blockers with clear context so internal teams can act quickly
Project Coordination & Rollouts
- Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45‑day Time to Live target from device delivery to cameras connected
- Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability
- Identify and resolve workflow friction, client-side or internal, before it becomes a blocker
Pre-Sale & Expansion Support
- Join late-stage sales conversations to showcase the client journey and set realistic expectations
- Partner with Commercial to align pilot scope with long-term adoption and growth goals
- Deliver value narratives that support expansion conversations and contract renewals
You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise.
Here’s how you’ll work with other teams in delivering a unified, high-impact client experience:
- Sales & Account Management: Partner from late-stage sales through expansion. They own commercial strategy and executive relationships; you own adoption and the value narrative that supports expansion.
- Implementation: Coordinate on rollout execution. They own technical delivery; you’ll drive rollout timelines and keep sites on track toward go-live.
- Support: Triage and elevate issues. You’ll advocate for clients and hold teams accountable for resolution timelines.
- Product: Relay feedback. Contribute to roadmap discussions with real-world context.
- Marketing: Spotlight client wins and identify potential advocates or case study opportunities.
- Engineering: Facilitate R&D partnerships and early-access programs with strategic accounts.
Enterprise Client Strategist employer: Protex AI
Protex AI is an exceptional employer that fosters a collaborative and innovative work culture, where the Enterprise Client Strategist plays a pivotal role in guiding enterprise clients towards achieving their safety and operational goals. With a strong emphasis on employee growth, Protex AI offers ample opportunities for professional development and encourages a proactive approach to client success, all while being part of a dynamic team dedicated to making a meaningful impact in the B2B SaaS landscape. Located in a vibrant area, employees benefit from a supportive environment that values trust, communication, and strategic thinking, making it an ideal place for those seeking rewarding and impactful careers.
