At a Glance
- Tasks: Provide expert technical support and guidance to clients and colleagues in roofing projects.
- Company: Join Proteus Waterproofing, a leader in innovative flat roof solutions based in Essex.
- Benefits: Enjoy a competitive salary, hybrid working options, and professional development opportunities.
- Other info: Be part of a supportive team culture focused on quality and sustainability.
- Why this job: Make a real impact in the construction industry while solving complex technical challenges.
- Qualifications: Experience in technical support or sales within construction, with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
About Proteus Waterproofing
Proteus Waterproofing is a trusted specialist in flat roof waterproofing, proudly based in Rayleigh, Essex. For over 13 years, we have delivered innovative, compliant solutions for both refurbishment and new-build projects across the UK. Our comprehensive one-stop-shop offering includes liquid and felt systems (cold and hot applied), high-performance insulation, and cutting-edge blue, green and biosolar.
We combine technical excellence with exceptional customer support. Our in-house capabilities include U-value, condensation, wind uplift, and blue roof calculations; bespoke tapered insulation designs; and detailed technical drawings. All our systems are BBA certified, with Environmental Product Declarations (EPDs) available for key products. We hold ISO 9001 (Quality), ISO 14001 (Environmental), ISO 27001 (Information Security), and ISO 45001 (Health & Safety) certifications, and we actively contribute to LRWA and GRO technical committees to advance industry best practice.
Our award-winning projects, Contractor Training Programme and comprehensive guarantees reflect our commitment to quality, compliance, and long-term performance. We are passionate about helping our clients achieve safe, sustainable, and durable roofing solutions.
The Opportunity
We are seeking a knowledgeable and proactive Technical Support Specialist to join our Internal Technical team. In this pivotal role, you will provide expert technical guidance to our Technical Sales colleagues and a diverse client base - including contractors, architects, surveyors, compliance officers, structural engineers, and fire engineers. You will play a vital part in delivering the comprehensive, compliant, and innovative designs that have made Proteus a go-to partner for flat roofing projects nationwide.
Reporting directly to the Head of Internal Technical, you will collaborate daily with colleagues in External Technical, Design, Sales, and Administration. This is an excellent opportunity for someone who thrives on solving complex technical challenges, enjoys client-facing work, and wants to contribute to industry-leading practice in a supportive, growing business.
Key Responsibilities
- Manage and respond promptly to incoming technical enquiries received via email and telephone, delivering clear, accurate, and fully compliant advice tailored to each client’s needs.
- Writing, checking and collaborating on project specifications using NBS Chorus platform.
- Attend design meetings with customers - both in person (at our Rayleigh office or client premises) and remotely - to understand project requirements, discuss options, and recommend optimal, code-compliant solutions.
- Support the preparation and refinement of technical details and drawings, primarily using AutoCAD (experience welcomed), ensuring all outputs meet British Standards, client specifications, and internal quality procedures.
- Perform and review critical performance calculations, including system load evaluations, wind uplift, U-value and condensation risk to underpin robust project proposals.
- Collaborate closely with our in-house Design Office and external partners to produce complete, packaged roofing system designs that are technically sound, aesthetically appropriate, and fully compliant.
- Represent Proteus at industry technical meetings and working groups (LRWA, GRO, and others), helping to shape best practice guidance and keeping the team updated on regulatory developments.
- Undertake occasional site visits across the UK to provide hands-on technical support, assess existing roof conditions, or verify system installations.
- Work cross-functionally with multiple departments to support internal business projects, process improvements, and the continuous development of our technical offering.
- Assist the Technical Sales team with complex enquiries, tender submissions, and client presentations, ensuring proposals are technically robust and commercially competitive.
- Maintain accurate, auditable records of all enquiries, calculations, and correspondence in accordance with our ISO 27001 information security management system.
Essential Experience & Knowledge
- Previous experience in a technical support, technical sales, or technical management role within construction or roofing (roofing industry experience is strongly preferred; candidates with broader construction sector expertise will also be considered).
- Experience in writing and checking project specifications, particularly within construction or roofing projects.
- Comprehensive working knowledge of the UK regulatory landscape, including: Building Regulations and the Building Safety Act / Building Safety Regulator requirements, Approved Documents, with particular emphasis on ADL (Conservation of Fuel and Power) and ADB (Fire Safety), Relevant British Standards (BS 6229, BS 5250, BS 8217, BS EN 13501-1, BS EN 13501-5, BS EN 12056-3, and others), Industry guidance published by LRWA, GRO, etc.
- Proven ability to interpret complex technical standards and apply them confidently to real-world flat roofing projects, resolving queries with clarity and precision.
- Strong track record of delivering high-quality technical support under time pressure while maintaining excellent attention to detail.
Essential Skills & Attributes
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to both technical professionals and non-technical stakeholders.
- Excellent organisational and time-management abilities; comfortable managing a varied and sometimes unpredictable workload.
- Collaborative, team-oriented approach with strong interpersonal skills and a genuine commitment to supporting colleagues and clients alike.
- Proactive, solutions-focused mindset with initiative and the confidence to think creatively when standard answers are not sufficient.
- Full UK driving licence and willingness to undertake occasional site visits and travel as required.
- Competent IT user with strong Microsoft Office skills and, ideally, experience of computer-aided design software (AutoCAD experience is particularly welcomed).
Desirable (but not essential)
- Hands-on experience with flat roof waterproofing systems (liquid applied, felt, insulation, green/blue/biosolar roofs) or related construction disciplines.
- Familiarity with sustainable and low-carbon roofing design principles, biodiversity net gain, and the role of blue/green roofs in climate adaptation.
- Experience with additional design or analysis software (e.g., Revit, or specialist U-value/condensation calculation tools such as JPA).
- Relevant professional qualification (HNC/HND/Degree in Construction Management, Building Surveying, Architectural Technology, or equivalent) or roofing-specific certifications (e.g., NFRC, CITB).
- Membership of a relevant professional institution (e.g., CIAT, RICS or CIOB).
- Previous involvement in industry technical committees, training delivery, or the preparation of technical submissions for BBA/EPD certification.
What We Offer
- Competitive Salary: £40,000 - £45,000 per annum (depending on experience).
- Hybrid Working Flexibility: Primarily office-based at our Rayleigh headquarters, with the possibility of hybrid arrangements (selected days working from home) to be agreed based on business needs and personal circumstances.
- Equipment & Support: Company laptop and mobile phone provided as standard.
- Sustainable Commuting: Free EV charging facilities at the office for those driving electric vehicles.
- Work-Life Balance: Core hours of 09:00 – 17:00 with scope for flexible start/finish times on occasion, by agreement.
- Professional Growth: Genuine opportunities to develop your expertise through involvement in LRWA/GRO technical work, internal projects, and ongoing training. We actively encourage continuous professional development.
- Impactful Work: The satisfaction of knowing your contributions help deliver safer, more sustainable buildings across the UK, working alongside a passionate team that values compliance, innovation, and exceptional customer service.
- Supportive Culture: A friendly, collaborative team environment in a specialist business that has grown steadily over 13 years by putting quality and people first.
Equal Opportunities
Proteus Waterproofing Ltd is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
How to Apply
If you are excited by this opportunity and believe you have the technical expertise, collaborative spirit, and passion for excellence that we are looking for, we would love to hear from you. Please submit your CV together with a covering letter (maximum two pages) outlining your suitability for the role and why you would like to join Proteus Waterproofing. Applications should be sent to . Shortlisted candidates will be invited to attend an interview at our Rayleigh office, which may include a technical discussion or practical exercise. We aim to respond to all applications within two weeks. We look forward to welcoming a new member to our team who shares our commitment to technical excellence and outstanding customer support.
Technical Support Specialist - Roofing/Construction in Chelmsford employer: Proteus Waterproofing
At Proteus Waterproofing, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters professional growth and innovation. Based in Rayleigh, Essex, our team enjoys competitive salaries, hybrid working flexibility, and the satisfaction of contributing to sustainable building solutions across the UK. With a commitment to continuous development and a focus on quality, we empower our employees to thrive in their roles while making a meaningful impact in the roofing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - Roofing/Construction in Chelmsford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Proteus Waterproofing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Technical Support Specialist - Roofing/Construction at Proteus Waterproofing.
We think you need these skills to ace Technical Support Specialist - Roofing/Construction in Chelmsford
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Proteus Waterproofing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
