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- Tasks: Deliver top-notch customer service and assist in the structural warranty process.
- Company: Protek, a leading insurance specialist in construction and structural warranties.
- Benefits: Full training provided, career progression, and a supportive team environment.
- Other info: Opportunity to attend industry trade shows and gain professional qualifications.
- Why this job: Join a dynamic team and kickstart your career in the insurance industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Protek is an established structural warranty and construction insurance specialist. We are seeking someone to join the team as a Customer Services Handler to assist our Customer Services Manager and existing team following continued expansion into the residential and commercial latent defects market. Protek Group underwrites on behalf of several ‘A’ rated insurers. We provide insurance solutions for new build and conversion developments with an emphasis on providing excellent customer service. From our operational base in Edenbridge, Kent we service a national client base of both direct and wholesale business.
Role
Full Time - Office based in Edenbridge Kent. You will be an integral part of the Customer Service Team, delivering high quality service to clients, brokers, internal colleagues, and other industry professionals seeking to progress the structural warranty process efficiently from instruction through the construction period to completion and beyond. You will have excellent telephone and communication skills, great attention to detail and be very well organised. You will be a strategic thinker, focused with the ability to apply on the job training and technical knowledge to your caseload to meet the requirements of the structural warranty process.
Main Duties
- Liaising with customers and brokers and our site-based auditing team to assist in the progression of the inspection and defect management process during the construction phase right through to completion.
- Product changes and adjustments.
- Initial reporting of claims (not claims handling).
Training
Protek is committed to furthering its employees training through insurance and construction specific training, so you must be willing to work towards obtaining further qualification.
Networking
You must be willing to attend industry trade shows on occasion (Protek attend around 8 trade shows per annum around the country).
What you will need
- Previous experience working either as a customer services assistant, administrator or an insurance account handler. This is an ideal opportunity for a confident, personable, and hardworking individual to collaborate in a great team, while becoming professionally qualified in an insurance career.
- 3 years established customer service experience in a similar or transferable role.
- 5 GCSEs or equivalent with strong results in Maths and English.
- Cert CII Qualification preferable or willingness to work towards.
- An ability to work independently to deadlines and to support other members to achieve common goals.
- Excellent written and verbal skills.
- Computer literate, with strong working knowledge of Microsoft Office products including Excel.
- Excellent attention to detail and an ability to produce accurate work under pressure.
Customer Service Handler in Edenbridge employer: Protek Group Limited
Contact Detail:
Protek Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Handler in Edenbridge
✨Tip Number 1
Get to know the company! Research Protek and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and brokers, it’s crucial to sound confident and articulate. Try role-playing common customer service scenarios with a friend to sharpen your responses.
✨Tip Number 3
Network like a pro! Attend industry trade shows and connect with professionals in the field. This not only boosts your visibility but also gives you insights into the latest trends and challenges in the construction insurance market.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Handler in Edenbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications, like the Cert CII, to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join Protek and how your background aligns with our mission. Be personable and let your enthusiasm shine through – we love to see genuine interest!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and keep it professional yet friendly – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Protek Group Limited
✨Know Your Stuff
Before the interview, make sure you understand Protek's services and the structural warranty process. Familiarise yourself with common terms and concepts in insurance and construction. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires excellent telephone and communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you explain complex ideas simply and effectively.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in a report or ensuring a customer’s needs were met, these stories will highlight your ability to produce accurate work under pressure.
✨Be Ready to Learn
Protek values ongoing training, so express your willingness to learn and grow within the company. Mention any relevant courses or qualifications you’re interested in pursuing, like the Cert CII qualification, to show you're committed to your professional development.