At a Glance
- Tasks: Support IT systems, assist with upgrades, and provide training across the workforce.
- Company: Join Protein Works, a leader in creating the best shakes on the planet.
- Benefits: Gain hands-on experience, mentorship, and exposure to cutting-edge technology.
- Other info: Embrace a culture of speed, communication, trust, and continuous learning.
- Why this job: Make an immediate impact on operations while kickstarting your IT career in a dynamic environment.
- Qualifications: 1 year of IT support experience; strong understanding of operating systems and networking concepts.
The predicted salary is between 28800 - 43200 £ per year.
At Protein Works, we rely on our IT systems to power the solutions across all functions at our new state of the art facility PW Campus. We’re seeking a hungry IT Support executive at the very beginning of their IT career to join us on this journey “To Create The Best Shakes On The Planet”, using their technology skills to make us even more efficient.
The selected individual will have the opportunity to report daily into our Director of Website Development & Infrastructure with mentoring and a wealth of experience and on the job development provided first hand, an incredible opportunity for first hand exposure at the very beginning of their career in IT.
In this role, the support executive will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed across our workforce at PW Campus. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Objectives of this role:- Maintain and support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Assist in handling business-critical IT tasks and contribute to system improvements.
- Enhance business processes and employee productivity through efficient IT solutions.
- Research and evaluate emerging technologies, hardware, and software to support business needs.
- Provide expert support for Windows operating systems and widely used software applications, including Microsoft Office, Adobe, and Google Workspace.
- Install, configure, and provide ongoing support for workstation software, hardware, printers, and access control systems (e.g., fobs, portals).
- Assess staff IT needs, identify vulnerabilities, and improve system efficiency and accuracy.
- Assist with systems and network design, documentation, implementation, testing, and administration to ensure seamless integration with business operations.
- Perform application and software updates, troubleshoot technical issues, and ensure system stability.
- Train employees on software and hardware usage while offering ongoing technical support.
- Minimum 1 year of experience in IT support or a related role.
- Strong understanding of operating systems, IT infrastructure, enterprise backup and recovery procedures, and system performance monitoring tools.
- Basic knowledge of networking concepts, including TCP/IP, firewalls, and troubleshooting connectivity issues.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent interpersonal and communication skills to assist non-technical users effectively.
- Ability to handle sensitive company information with confidentiality and professionalism.
- Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related field.
- Familiarity with scripting or programming languages (e.g., Python, PowerShell) for automation and troubleshooting.
- Experience with IT project management or system implementation.
- Relevant professional certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA).
- Pace: Know that speed is your greatest ally. It builds momentum and is key for growth. Go fast.
- Communication: Know that team is your greatest asset. Talk to them face to face, don’t try to go alone.
- Trust: When you say you’ll do it, do it. When someone asks for help, you give it.
- Transparency: Nothing is off limits, to anyone at any time. Remove walls & call out red tape.
- Challenge: Get comfortable with feeling uncomfortable. We need you to go where you’re scared to.
- Learn: Drive a culture of experimentation and continuous improvement.
- 360 Management: Manage up, down and across. Regardless of title, everyone is a leader. So Lead.
Junior IT Support Executive in Liverpool employer: Protein Works
At Protein Works, we pride ourselves on fostering a dynamic and supportive work environment where innovation thrives. As a Junior IT Support Executive at our cutting-edge PW Campus, you'll receive hands-on mentorship from experienced leaders, enabling you to grow your skills in a collaborative atmosphere. With a focus on employee development and a commitment to creating the best shakes on the planet, we offer a unique opportunity for meaningful contributions that directly impact our operations and success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Executive in Liverpool
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Windows operating systems and Microsoft Office. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Engage with current trends in IT support and emerging technologies. Being knowledgeable about the latest advancements can set you apart and demonstrate your commitment to continuous learning, which is highly valued in this role.
✨Tip Number 3
Practice your communication skills, especially in explaining technical concepts to non-technical users. This is crucial for the role, as you'll be assisting employees across the company, so being able to convey information clearly will be a big plus.
✨Tip Number 4
Network with professionals in the IT field, perhaps through LinkedIn or local meetups. Building connections can provide insights into the industry and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Junior IT Support Executive in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience, skills in operating systems, and any familiarity with networking concepts. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific examples of how you've solved technical issues or improved processes in previous roles or projects.
Showcase Relevant Skills:In your application, emphasise your understanding of computer hardware and software, as well as any experience with Windows operating systems and widely used applications like Microsoft Office. Highlight any certifications you may have.
Prepare for Potential Questions:Think about common interview questions related to IT support, such as troubleshooting scenarios or how you would handle non-technical users. Prepare clear and concise answers that demonstrate your problem-solving skills and communication abilities.
How to prepare for a job interview at Protein Works
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it can improve business processes. Share any personal projects or experiences that demonstrate your commitment to the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical skills and how you approach troubleshooting, as this role will require quick thinking and effective solutions.
✨Familiarise Yourself with Relevant Technologies
Research the tools and systems mentioned in the job description, such as Windows operating systems and Microsoft Office. Being knowledgeable about these technologies will show your readiness to contribute from day one.
✨Practice Communication Skills
Since you'll be assisting non-technical users, practice explaining complex IT concepts in simple terms. Good communication is key, so consider role-playing scenarios where you help someone solve a tech issue.
