Business Systems Analyst at Protective
About the role Protective is seeking a professional to bridge the gap between business needs and technical execution. You will play a vital role in identifying system improvements and ensuring our digital solutions effectively support our customers.
Key facts
Location: Birmingham, AL Engagement: Full Time
What you'll do
- Evaluate business challenges and recommend technical paths for project investments.
- Collaborate with stakeholders to define requirements, user stories, and acceptance criteria.
- Create UI mockups to guide development teams.
- Document system enhancements using process maps and workflow diagrams.
- Participate in agile sessions to review technical specifications and project dependencies.
- Design regression test plans to ensure system stability during deployments.
- Provide level 3 support for complex software defects and system issues.
- Lead end-user training and develop procedure documentation for new functionality.
- Manage project lifecycles using tracking databases and provide status updates.
Requirements
- 1 to 2 years of relevant technical or professional experience.
- A Bachelor degree in Management Information Systems or a related computer field may substitute for 3 years of experience.
- Proficiency in functional specifications, use cases, activity diagrams, and storyboarding.
- Foundational knowledge of database design, system architecture, and application programming.
- Experience analyzing web-based services and applications.
- Strong verbal and written communication skills with the ability to facilitate meetings and negotiate requirements.
- Capability to handle multiple priorities and resolve conflicts under pressure.
Nice to have
- Experience with SQL, HTML, and XML.
- A proactive leadership approach.
Skills & tools
- SQL
- HTML
- XML
- Agile methodologies
- Project tracking software
- Workflow diagramming tools
Practical notes
- Benefits include health, dental, and vision insurance, mental health support, and an employee assistance program.
- Financial wellbeing offerings include a pension plan, 401(k) with company match, and contributions to healthcare accounts.
- Paid time off includes parental leave, short-term disability, and a cultural observance day.
- Employees can participate in ProHealth Rewards to earn cash for wellbeing activities.
- Applicants requiring disability accommodations for the recruitment process should contact eric.hess@protective.com.
- Protective is an equal opportunity employer.
