At a Glance
- Tasks: Audit activities, provide feedback, and support colleague development.
- Company: Join a forward-thinking company that values collaboration and impact.
- Benefits: Generous leave, flexible time off, and exciting company events.
- Other info: Enjoy opportunities for remote work and meaningful charity engagement.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: No experience needed; just bring your curiosity and analytical mindset.
Location: Bournemouth / Hybrid
Basic Salary: £28,500 per annum
Are you naturally curious, analytical, and driven to make a real impact? Do you enjoy working collaboratively while supporting others to develop and improve? If so, this could be the perfect next step for you.
Within QA, we have two customers: our colleagues (internal) and the public (external). Delivering fair outcomes and clear, supportive communication is at the heart of everything we do.
This role is about more than monitoring quality – it’s about becoming a trusted partner across the business. You’ll work closely with revenue‑generating teams and key stakeholders to deliver meaningful insight, drive improvements, and ultimately ensure great outcomes for our customers while protecting the business from risk.
Key Responsibilities- Audit phone‑based activity in line with company and FCA requirements.
- Document observations and provide evidence‑based feedback.
- Coach and support colleague development through face‑to‑face, phone, or written feedback.
- Collaborate with revenue‑generating teams to deliver insights and drive improvements.
- Ensure clear, supportive communication to protect the business from risk.
No prior experience? No problem. We offer a comprehensive training programme designed to support you in developing from a beginner into a confident QA professional.
Our Values- Care
- Collaborate
- Dare
- Deliver
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages provide substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement rises with length of service; opportunity to purchase additional leave or convert unused days into extra pay; paid leave for appointments, emergencies, or any life’s surprises.
- Celebrate Life: Extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances.
- Temporary Remote Working: Opportunities to work from different locations, including abroad.
- Paid Charity Work: One paid day off a year to engage in meaningful charity work.
- Epic Company Events: Summer and Christmas parties.
- Sabbatical Opportunities: After 15 years of service, 4 weeks of paid leave to explore, learn or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire.
- Perks Galore: Eye care vouchers, retailer discounts, and more.
- Secure Your Future: Pension scheme, death in service benefits, and more.
At Protect Line we believe in equality, diversity and inclusion. We’re proud to be a place where anyone with any background or experience can flourish.
Quality Assurance Assessor in Poole employer: Protect Line
At Protect Line, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our Quality Assurance Assessors to thrive. With comprehensive training programmes, flexible time off, and generous family leave policies, we ensure our employees have the resources they need for personal and professional growth. Located in Bournemouth, our hybrid working model allows for a balanced lifestyle while engaging in meaningful work that directly impacts both colleagues and customers.
