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- Tasks: Be the friendly voice for customers, handling calls and providing support with care.
- Company: Join Protect Line, a vibrant life insurance broker focused on customer satisfaction and growth.
- Benefits: Enjoy a £26,000 salary, bonuses, flexible time off, and epic company events.
- Why this job: Make a real impact by helping families while growing in a supportive team environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: We celebrate diversity and inclusion, welcoming all backgrounds to apply.
The predicted salary is between 22000 - 30000 £ per year.
6 days ago Be among the first 25 applicants
This range is provided by Protect Line. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Protect Line
Product & Provider Specialist
Salary: £28,000 per annum
Hours: 9.30am-6.45pm (Monday to Thursday) 9.15am – 6.30pm (Friday)
Location: Bournemouth Office, with hybrid opportunities available upon achieving competency.
Are you an experienced customer service professional yearning for something more fulfilling? Does the idea of working in a dynamic office where you can make a significant impact excite you? If so, keep reading – your next career move is right here!
We have a new and exciting opportunity to work as a Product and Provider Specialist here at Protect Line.
What does that mean I hear you ask? Let us tell you.
About the Role:
As a Product & Provider Specialist, you will play a crucial role in supporting our Sales Executives by answering the internal support helpline, providing expert guidance on insurer options for customers with varying medical backgrounds. Your insights will ensure accurate pricing and effective risk assessment, ensuring we provide good customer outcomes. Supporting Sales Executives with product and provider information your role is critical in helping us achieve good customer outcomes.
This is a busy role and alongside supporting our sales teams you will be conducting research, liaising with our insurers, reviewing policies and keeping up to date with underwriting knowledge across the team. It is therefore critical you enjoy a challenge, love being busy and can juggle a number of priorities.
Investing in Our People to Protect Yours – At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
Our Values:
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.
What We Are Looking For:
- Strong communication skills, both written and verbal.
- Excellent attention to detail with a methodical approach to tasks.
- Ability to manage sensitive customer and business interactions with discretion and care.
- Proficiency in managing multiple tasks simultaneously.
- Previous experience in life insurance, financial services or a regulated industry is desirable but by no means essential!
In return, you will receive:
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
- Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
- Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
- Paid Charity Work: Make a difference with our \’Day to Make a Difference\’ initiative, giving you one paid day off a year to engage in meaningful charity work.
- Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
- Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
- Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
- Secure Your Future: Benefit from our pension scheme, death in service benefits, and more
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don\’t settle for ordinary, we strive for extraordinary! So, if you\’re someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We\’re proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Insurance
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Customer Service Executive employer: Protect Line
Contact Detail:
Protect Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Protect Line's values and mission. Understanding their commitment to customer care and emotional support will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Prepare for role-play scenarios that may come up in the interview. Practising how to handle difficult calls or emotional situations will demonstrate your adaptability and resilience, which are crucial for this position.
✨Tip Number 3
Research common customer service challenges in the life insurance sector. Being knowledgeable about potential issues will allow you to discuss how you would proactively address them, showing your initiative and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Protect Line on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your communication skills and ability to handle difficult situations, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how you can contribute to Protect Line's mission of providing exceptional care and support to customers, especially during emotional times.
Showcase Your Skills: In your application, emphasise your adaptability, attention to detail, and ability to multitask. These qualities are essential for managing the diverse range of calls you will encounter in this role.
Research the Company: Familiarise yourself with Protect Line's values and services. Understanding their commitment to customer satisfaction and employee development will help you align your application with their goals.
How to prepare for a job interview at Protect Line
✨Show Empathy and Understanding
As a Customer Service Executive, you'll be dealing with sensitive situations. Demonstrate your ability to empathise with customers by sharing examples of how you've handled difficult interactions in the past. This will show that you can maintain a calm and professional demeanour even when emotions run high.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with customers, especially during challenging conversations. Use specific examples to illustrate your friendly and approachable telephone manner.
✨Demonstrate Multitasking Abilities
This position requires juggling multiple tasks simultaneously. Prepare to discuss instances where you've successfully managed several responsibilities at once, such as handling customer calls while accurately capturing information. This will showcase your ability to thrive in a fast-paced environment.
✨Research the Company and Its Values
Understanding Protect Line's commitment to customer care and employee growth is crucial. Familiarise yourself with their products and services, and be ready to discuss how your values align with theirs. This shows genuine interest and helps you stand out as a candidate who fits well within their team-oriented culture.
