At a Glance
- Tasks: Support customers through their protection journey and help them make informed decisions.
- Company: Join Protect Line, a leading life insurance broker with a supportive culture.
- Benefits: Earn £30,000+ with uncapped commission, flexible holidays, and extra paid days off.
- Other info: Enjoy legendary company events and a clear progression pathway.
- Why this job: Make a real difference in people's lives while enjoying great earning potential.
- Qualifications: No experience necessary; just bring your ambition and eagerness to learn.
The predicted salary is between 30000 - 39000 £ per year.
Customer Care Executive (Retentions) | £30,000 Base increasing up to £39,000 + Uncapped Commission
No experience necessary!
Protect More. Make a Difference. Build a Career.
Looking for a career where you can earn great money, develop fast, and make a real difference to people's lives? At Protect Line, our Customer Care Executives play a vital role in supporting existing customers throughout their protection journey. Whether a customer is considering cancelling their policy, has missed a payment, or their circumstances have changed, you'll take the time to understand their needs and help them find the most suitable outcome.
This isn't about hard selling. It's about having meaningful conversations, building trust, and helping customers ensure they have the right level of protection for themselves and their loved ones. Along the way, you'll identify opportunities to review and enhance existing cover where appropriate, creating great outcomes for both our customers and the business.
Whether you're experienced in customer service, sales, retention, or looking for a fresh challenge, we'll give you the training and support you need to succeed. We're looking for someone who can hit the ground running, so being a quick learner with the ability to absorb new information, adapt quickly and confidently apply what you've learned is essential.
Why You'll Love It Here
- £30,000 starting salary – increasing up to £39,000 through our clear and realistic progression pathway
- Uncapped commission – realistic earnings of £45,000+
- Sales Progression Pathway – unlock higher basic salaries, car allowance and wellbeing allowance which can include gym membership, a cleaner, car valeting, weekly food subscriptions and much more!
- Top Performer Rewards – incentives, nights out, access to our exclusive Core 100 lounge including free drinks and snacks
- Flexible Holiday – buy extra days or sell what you don't use
- Extra Paid Days Off – for your birthday, wedding, house purchase and other major life moments
- Paid Charity Day – support a cause that matters to you
- Christmas Shutdown – guaranteed time off to spend the festive period with your loved ones
- Legendary Company Events – because hard work deserves celebrating
- Enhanced Family Leave – maternity, paternity, adoption and surrogacy support
- Great location – free nearby parking and excellent transport links
What You'll Be Doing
You'll speak with existing customers at important moments in their protection journey, whether they're considering cancelling their policy, have missed a payment, or simply need support reviewing their cover. By taking the time to understand each customer's circumstances, you'll help them make informed decisions about their protection. This could involve helping a customer get their policy back on track after a missed payment, exploring options when affordability is a concern, or reviewing their existing cover to ensure it still meets their needs.
As customers' lives change, so do their protection requirements. Through meaningful conversations and thoughtful questioning, you'll identify opportunities to enhance their cover and ensure they have the right protection in place for themselves and their loved ones. Every conversation is different, but the goal remains the same: delivering a great customer experience whilst helping as many families as possible remain protected.
Why Protect Line?
We're one of the UK's leading fee-free life insurance brokers, trusted by 500,000+ families and backed by 45,000+ five-star reviews. Award-winning business. Independent and innovative. Growing fast with strong customer demand.
But what really makes Protect Line different is our culture and purpose 'Investing in our People to Protect Yours.' People join us for all sorts of reasons – earning potential, career progression, job security or purpose. They stay because of the people around them. When life takes people in a different direction, some of our team move on, only to return because they miss the culture, support and opportunity.
Here, you'll find supportive colleagues, real opportunities to grow and a culture where success is celebrated together.
You don't need experience, we're looking for people with the right mindset:
- Ambitious and eager to learn
- Quick learners who can absorb new information and confidently apply it in customer conversations
- Confident communicators
- Motivated by goals and rewards
- Positive and resilient
- Passionate about helping people
- Great listeners who enjoy solving problems
Whether you're already working in customer service, sales or looking for your next big opportunity, we'd love to hear from you.
Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
Retentions Executive in Bournemouth employer: Protect Line
At Protect Line, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises employee growth and development. As a Junior Sales Executive, you will benefit from comprehensive training, a clear career progression path, and the opportunity to earn uncapped commission in a thriving industry. Located in the UK, our team enjoys a collaborative environment where every contribution is valued, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Executive in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Protect Line. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Protect Line before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retentions Executive in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Protect Line:Your cover letter is your chance to shine! Tell us why you want to work at Protect Line specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Protect Line!
How to prepare for a job interview at Protect Line
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
