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- Tasks: Support Sales Executives with expert guidance and research on insurance options.
- Company: Join Protect Line, a company dedicated to exceptional customer care and growth.
- Benefits: Generous leave policies, flexible time off, and exciting company events.
- Why this job: Make a real impact by helping customers protect what matters most.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Dynamic team culture focused on equality, diversity, and inclusion.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 per annum
Hours: 9.30am-6.45pm (Monday to Thursday) 9.15am – 6.30pm (Friday)
Location: Bournemouth Office, with hybrid opportunities available upon achieving competency.
Are you an experienced Customer Service professional looking for something more meaningful than just answering calls? Do you thrive in a fast-paced environment where your expertise genuinely shapes customer outcomes? If that sounds like you, this could be your next move.
We’re looking for a Product & Provider Specialist to join us at Protect Line – a role where your knowledge, curiosity and attention to detail will directly help protect what matters most to our customers.
About the Role
As a Product & Provider Specialist, you’ll be the go-to expert for our Sales Executives. You will:
- Answer our internal support helpline, providing clear, confident guidance on insurer options.
- Support cases where customers have a wide range of medical backgrounds, helping to ensure accurate pricing and appropriate risk assessment.
- Help shape decisions so that we consistently deliver good customer outcomes.
This is a busy, varied role. Alongside supporting our Sales Teams, you will:
- Conduct research into products, providers and underwriting approaches.
- Liaise directly with insurers.
- Review policies and policy wording.
- Keep our internal underwriting knowledge up to date and share insights across the team.
You’ll enjoy this role if you like being in the thick of it – juggling multiple priorities, solving problems, and finding the best possible options for customers. There are also opportunities to broaden your impact across our Customer Experience function as you grow with us.
What We’re Looking For
You don’t need to be an underwriting expert on day one – we’ll support you to build that. But you will need:
- Strong communication skills, both written and verbal.
- Excellent attention to detail and a methodical, organised approach to work.
- The ability to handle sensitive customer and business information with discretion and care.
- Confidence managing multiple tasks and priorities at once.
- Previous experience in life insurance, financial services or another regulated industry is desirable, but not essential – the right mindset and willingness to learn are what really matter.
Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values: Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.
What You’ll Get in Return
We know you’re choosing us as much as we’re choosing you. In return, you’ll receive:
- Enhanced Family Leave - Generous maternity, paternity, adoption and surrogacy packages to support you through life’s big milestones.
- Flexible Time Off - Holiday entitlement that increases with length of service, plus the option to buy extra days or sell unused days for extra pay. You’ll also have paid time off for appointments, emergencies and life’s unexpected moments.
- Celebrate Life - Extra paid days off for your birthday, your wedding day, buying a new home and your child’s first birthday.
- Professional Benefits Scheme - Tailored rewards for technical and professional support staff, including a training allowance.
- Temporary Remote Working - Opportunities to work from different locations – including abroad – on a temporary basis.
- Paid Charity Day - One paid day off a year to volunteer for a cause close to your heart through our Day to Make a Difference scheme.
- Epic Company Events - Our Summer and Christmas parties are well known – you’ll want to be there.
- Sabbatical Opportunities - After 15 years’ service, enjoy 4 weeks of paid leave to travel, recharge or focus on something you love.
- Refer & Earn - Recommend a friend and receive £1,500 for each successful hire.
- Everyday Perks - Eye care vouchers, retailer discounts and a range of other perks.
- Future Security - Access to our pension scheme, death-in-service benefits and more.
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary! So, if you’re someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We’re proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
Product & Provider Specialist in Bournemouth employer: Protect Line
Contact Detail:
Protect Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Provider Specialist in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Product & Provider Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their products and services, especially in life insurance. This will help you show that you’re genuinely interested and ready to contribute to their mission of protecting what matters most.
✨Tip Number 3
Practice your communication skills! As a Product & Provider Specialist, you'll need to convey complex information clearly. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Product & Provider Specialist in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission at Protect Line and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV for the Product & Provider Specialist role. Highlight relevant skills and experiences that demonstrate your ability to juggle multiple tasks and provide excellent customer service, just like we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Protect Line!
How to prepare for a job interview at Protect Line
✨Know Your Products
Before the interview, take some time to research the products and providers relevant to the role. Familiarise yourself with common insurance terms and concepts, as well as the specific offerings of Protect Line. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Product & Provider Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated complex information in the past, especially in customer service scenarios.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. During the interview, be prepared to discuss how you ensure accuracy in your work. You could share specific instances where your meticulous approach led to positive outcomes for customers or your team.
✨Emphasise Your Problem-Solving Skills
This role involves juggling multiple priorities and solving problems on the go. Think of examples from your previous experience where you successfully navigated challenges or made decisions that improved customer outcomes. Highlighting your ability to think on your feet will resonate well with the interviewers.