Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate conduct risks and enhance business practices with integrity.
- Company: Join Protect Line, a dynamic company focused on growth and innovation.
- Benefits: Enjoy flexible time off, enhanced family leave, and epic company events.
- Why this job: Make a real impact by driving positive customer outcomes and supporting your colleagues.
- Qualifications: Analytical skills, critical thinking, and effective communication are key.
- Other info: Be part of a diverse team committed to doing the right thing.
The predicted salary is between 28000 - 35000 £ per year.
Reports to: Lead Business Change Manager
Salary: Up to £35,000
Hours: 40 hours per week (Monday to Friday)
Location: Remote (with travel to our Bournemouth and Isleworth offices)
Are you ready to elevate your career in a dynamic and innovative environment? At Protect Line, we are searching for an exceptional Continuous Improvement Specialist—an analytical expert who thrives on uncovering the truth and enhancing business practices with integrity and precision.
Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
Our Values: Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.
Role Purpose: As a key member of the business change team, you will investigate conduct risks and identify and close gaps in training and processes. This role directly supports our three core pillars of Customer, Culture, and Commerciality by driving positive customer outcomes, helping support and educate employees, and supporting a strong, sustainable business.
What You'll Do:
- Investigate with Integrity: Conduct thorough and impartial investigations into conduct-related issues.
- Evidence-Based Analysis: Produce findings supported by solid evidence, making actionable recommendations to improve business practices.
- Collaborate for Impact: Work collaboratively with our Compliance and Competence teams to provide guidance and coaching, preventing future conduct risks.
- Drive Compliance Excellence: Ensure investigations lead to great customer outcomes and maintain regulatory compliance.
Key Responsibilities:
- Conduct impartial investigations by reviewing cases and gathering evidence such as call logs and CRM data.
- Analyse management information (MI) to detect patterns, validate findings, and quantify impacts on opportunity, customer experience, and compliance.
- Produce clear findings and recommendations, addressing root causes and proposing actions like education, SOP changes, and access controls.
- Collaborate with Compliance to undertake risk analysis and work with Competence on coaching plans and training.
- Track remediation processes to closure and report trends to senior leadership, Compliance, and Quality Assurance, maintaining accurate audit trails.
What Makes You Shine:
- Analytical Excellence: Critical thinking and problem-solving mentality.
- Proactive Innovator: Take initiative to anticipate challenges and drive continuous improvement.
- Report Writing Expert: Craft clear and unbiased reports that effectively convey findings and insights.
- Engaging Communicator: Excel in building rapport and fostering strong relationships through effective communication.
- Detail-Oriented: A keen focus on attention to detail and quality.
Desirable Skills: Knowledge of analytic tools, familiarity with sales operations workflows, and understanding of Consumer Duty/FCA expectations.
What we offer?
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises.
- Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances.
- Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
- Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
- Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
- Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
- Secure Your Future: Benefit from our pension scheme, death in service benefits, and more.
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
Continuous Improvement Specialist in Bournemouth employer: Protect Line
Contact Detail:
Protect Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Specialist in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how you align with our mission of care, collaboration, and continuous improvement.
✨Tip Number 3
Practice your answers to common interview questions. We want to see your analytical skills shine, so be ready to discuss how you've tackled challenges in the past.
✨Tip Number 4
Follow up after your interview with a thank-you note. It shows us you're genuinely interested and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Continuous Improvement Specialist in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Specialist role. Highlight your analytical skills and any relevant experience that aligns with our values of Care, Collaborate, Dare, and Deliver.
Showcase Your Investigative Skills: In your application, emphasise your ability to conduct thorough investigations and produce evidence-based analysis. We want to see how you can drive compliance excellence and improve business practices.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your findings and insights, as we value report writing expertise in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Protect Line!
How to prepare for a job interview at Protect Line
✨Know Your Stuff
Before the interview, dive deep into the role of a Continuous Improvement Specialist. Familiarise yourself with the key responsibilities and the values of Protect Line. This will help you articulate how your skills align with their mission and demonstrate your genuine interest in the position.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used analytical thinking to solve problems or improve processes. Bring along any relevant data or reports you've worked on that highlight your ability to produce evidence-based findings and actionable recommendations.
✨Practice Collaborative Scenarios
Since collaboration is key in this role, think of instances where you've successfully worked with others to achieve a common goal. Be ready to share these experiences and how they led to positive outcomes, especially in compliance or training contexts.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
