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- Tasks: Be the friendly voice for customers, providing support and solutions with care.
- Company: Join Protect Line, a vibrant team dedicated to exceptional customer service.
- Benefits: Earn £26,000 plus bonuses, enjoy flexible time off, and participate in epic company events.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Embrace a culture of care, collaboration, and continuous learning.
The predicted salary is between 22000 - 30000 £ per year.
Inbound Customer Service Executive
£26,000 + bonus
Monday to Friday – 9.15am – 6.30pm
Customer Service Superstars, We\’re on a Hunt for YOU!
Welcome to Protect Line, a beacon in life insurance and protection solutions. We\’re not your average life insurance broker, we\’re a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we\’re on a quest for an Inbound Customer Service Executive to join our extraordinary team.
In this role, you\’ll serve as the first point of contact for customers reaching out to us. Adaptability and resilience are crucial, as you\’ll handle a diverse array of calls—ranging from individuals responding to missed calls, to those making claims due to a family member\’s passing, or addressing complaints. Given the emotional nature of some interactions, maintaining a calm and professional demeanour is essential.
Investing in Our People to Protect Yours – At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
Our Values:
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.
In this fast paced role you will be:
- Answering inbound customer service calls, providing friendly and professional assistance to our valued customers, even when interactions are tough or emotional.
- Proactively identify opportunities to discuss additional products and protection for their families. You\’ll be their superhero, offering the best solutions to safeguard their loved ones
- Assisting with various administrative tasks, including data entry, document preparation, and record keeping.
- Providing cover on our reception desk when necessary
- Responding to the Trustpilot Reviews that are left by our valued customers
- Collaborating with team members to ensure effective communication and efficient workflow.
- Developing a strong understanding of our products and services to address customer inquiries accurately.
- Embracing continuous learning and strive to achieve the highest level of customer satisfaction.
You\’re perfect if you have:
- Excellent communication skills with a friendly and approachable telephone manner, even when dealing with difficult interactions such as complaints.
- A genuine passion for interacting with people, providing exceptional customer service, and resolving enquiries effectively.
- An unwavering commitment to accuracy and attention to detail to ensure we are providing the very best service to our customers.
- Ability to multitask – we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided
- Professional but friendly approach – when covering reception, you will be the first person our visitors meet!
- A positive attitude, adaptability, and a willingness to contribute to a team-oriented environment, especially when navigating sensitive situations such as calls related to a family member\’s death or declined cases.
What\’s in it for you:
- A basic salary of £26,000 + bonus opportunity!
- We\’re all about success, so we provide you with an award-winning training program to help you thrive
- No weekend working and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please!
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
- Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Paid Charity Work: Make a difference with our \’Day to Make a Difference\’ initiative, giving you one paid day off a year to engage in meaningful charity work.
- Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
- Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
- Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
- Secure Your Future: Benefit from our pension scheme, death in service benefits, and more.
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don\’t settle for ordinary, we strive for extraordinary! So, if you\’re someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We\’re proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
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Customer Service Executive employer: Protect Line Ltd
Contact Detail:
Protect Line Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Protect Line's values and mission. When you understand what makes us tick, you can tailor your conversations to show how you fit right in with our customer-oriented vibe.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a variety of calls, role-play with a friend or family member. This will help you stay calm and professional, even when the conversation gets tough or emotional.
✨Tip Number 3
Show off your multitasking prowess! During interviews, share examples of how you've juggled multiple tasks before. We love a ninja who can keep their cool while providing top-notch service and capturing important info.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re genuinely interested in joining our extraordinary squad at Protect Line.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Executive. Highlight your relevant experience and skills that align with our values of Care, Collaborate, Dare, and Deliver. This will help us see why you’re a great fit!
Showcase Your Skills: In your application, emphasise your communication skills and ability to handle tough situations. We love candidates who can maintain a calm and professional demeanour, especially when dealing with emotional calls.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our vibrant team!
How to prepare for a job interview at Protect Line Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Protect Line. Understand their values—Care, Collaborate, Dare, and Deliver—and think about how you can embody these in your responses. This will show that you're genuinely interested in the company and its mission.
✨Prepare for Emotional Conversations
Given the nature of the role, you'll likely encounter sensitive topics. Practice how you would handle calls related to difficult situations, like claims due to a family member's passing. Demonstrating empathy and professionalism during these scenarios will set you apart.
✨Show Off Your Multitasking Skills
In this fast-paced environment, being able to juggle multiple tasks is key. During the interview, be ready to discuss examples of how you've successfully managed several responsibilities at once, especially in customer service settings.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
