At a Glance
- Tasks: Audit phone-based activity and provide feedback to support colleague development.
- Company: Dynamic company in Bournemouth with a focus on quality assurance.
- Benefits: Generous leave, training support, remote work options, and wellbeing initiatives.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: No experience needed; comprehensive training provided.
The predicted salary is between 28500 - 28500 £ per year.
Location: Bournemouth / Hybrid
Basic Salary: £28,500 per annum
Are you naturally curious, analytical, and driven to make a real impact? Do you enjoy working collaboratively while supporting others to develop and improve? If so, this could be the perfect next step for you. Within QA, we have two customers: our colleagues (internal) and the public (external). Delivering fair outcomes and clear, supportive communication is at the heart of everything we do.
Role Overview: This role is about more than monitoring quality – it’s about becoming a trusted partner across the business. You’ll work closely with revenue-generating teams and key stakeholders to deliver meaningful insight, drive improvements, and ultimately ensure great outcomes for our customers while protecting the business from risk.
Responsibilities:
- You’ll be responsible for auditing phone-based activity in line with company and FCA requirements, documenting your observations, and providing evidence-based feedback and coaching to support colleague development.
- Whether delivering feedback face‑to‑face, over the phone, or in writing, strong communication skills and exceptional attention to detail will be key to your success.
Qualifications: No prior experience required. We provide a comprehensive training programme designed to support you from a beginner to a confident QA professional.
Benefits:
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages.
- Flexible Time Off: Holiday entitlement increasing with length of service plus the option to purchase additional leave or convert unused days into extra pay, and paid leave for appointments or emergencies.
- Celebrate Life: Extra paid days off for birthdays, weddings, new home purchases and children’s first birthdays.
- Professional Benefits Scheme: Training allowances, desk support packages, wellbeing support and car allowances.
- Temporary Remote Working: Opportunities to work from different locations, including abroad.
- Paid Charity Work: One paid day off per year to engage in charitable work.
- Sabbatical Opportunities: After 15 years of service, four weeks of paid leave.
- Refer & Earn: Bring a friend onboard and receive £1,500 for each successful hire.
- Perks: Eye care vouchers and retailer discounts.
- Secure Your Future: Pension scheme and death-in-service benefits.
Equality, Diversity & Inclusion: We are committed to equality, diversity, and inclusion. Anyone with any background or experience can flourish here.
Quality Assurance Assessor in Bournemouth employer: Protect Line Ltd
As a Quality Assurance Assessor in Bournemouth, you will join a dynamic team that values collaboration and personal growth. With a strong commitment to employee development, we offer comprehensive training, flexible time off, and unique benefits like extra paid days for life events and opportunities for remote work. Our inclusive culture ensures that every voice is heard, making this an excellent place for those looking to make a meaningful impact while advancing their careers.
