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- Tasks: Resolve complex IT issues and manage servers, networks, and key systems.
- Company: Join Protect Line, a vibrant tech company focused on innovation and exceptional service.
- Benefits: Enjoy flexible time off, enhanced family leave, and opportunities for remote work.
- Why this job: Be part of a supportive culture that values growth, collaboration, and making a difference.
- Qualifications: Proven experience in senior IT support, with skills in Windows Server and networking.
- Other info: Participate in epic company events and enjoy perks like eye care vouchers and discounts.
The predicted salary is between 25000 - 29000 £ per year.
Job Title: 3rd Line IT Helpdesk Engineer
Reports to: IT Helpdesk Manager
Salary: £30,000 – £33,000
Hours: 40 hours per week (Monday to Friday)
Location: Bournemouth
Are you ready to elevate your career in a vibrant and innovative tech environment? At Protect Line, we\’re searching for an experienced and highly skilled 3rd Line IT Helpdesk Engineer who excels in problem-solving and thrives on delivering top-notch service.
This senior role is the final escalation point for complex IT-related issues and plays a crucial part in the maintenance, development, and implementation of our core infrastructure. The successful candidate will be responsible for managing and supporting our servers, networks, and key systems, ensuring the highest levels of performance and security. This position offers the opportunity to lead on substantial infrastructure upgrades and the assessment of new technologies.
Investing in Our People to Protect Yours – At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
Our Values:
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.
Key Responsibilities:
- Acting as the final escalation point for the IT helpdesk, resolving complex technical issues escalated from 1st and 2nd line support.
- Managing and maintain the Windows Server 2016 domain environment and above.
- Administering and supporting Linux based systems.
- Taking responsibility for the diagnosis and resolution of system service issues.
- Participating in and leading a variety of IT projects, including significant infrastructure upgrades and the introduction of new technologies.
- Collaborating with the wider technology team on the development of innovative solutions that advance the business.
- Administering key systems including Active Directory, Microsoft 365, our CRM, and phone systems.
What Makes You Our Perfect Match?
- Proven experience working in a senior IT support or infrastructure role.
- Exceptional understanding of Microsoft Windows Server environments (2016 and above) and Active Directory.
- Some experience with Linux Server Management.
- Proficiency in administering Microsoft Exchange and/or Exchange Online.
- A solid understanding of networking fundamentals.
- Excellent problem-solving mindset with a logical and proactive approach to technical challenges.
- Strong communication skills, enabling you to convey technical information clearly to those without a technical background.
- Time management is one of your strengths, allowing you to handle multiple tasks efficiently.
- You have a passion for continuous learning and staying updated with new systems and technologies
What Makes Us Your Perfect Match?
- Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
- Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
- Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
- Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
- Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
- Paid Charity Work: Make a difference with our \’Day to Make a Difference\’ initiative, giving you one paid day off a year to engage in meaningful charity work.
- Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
- Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
- Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
- Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
- Secure Your Future: Benefit from our pension scheme, death in service benefits, and more
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don\’t settle for ordinary; we strive for extraordinary! So, if you\’re someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We\’re proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
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3rd Line IT Helpdesk Engineer employer: Protect Line Ltd
Contact Detail:
Protect Line Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2016 and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex IT issues you've resolved in the past. This will help you illustrate your logical approach and proactive mindset, which are key traits for a 3rd Line IT Helpdesk Engineer.
✨Tip Number 3
Network with current or former employees of Protect Line on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your passion for continuous learning and staying updated with new technologies. Highlight any recent training or certifications you've pursued, as this aligns with Protect Line's commitment to investing in their employees.
We think you need these skills to ace 3rd Line IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows Server environments and Active Directory. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT and aligns with Protect Line's values of Care, Collaborate, Dare, and Deliver. Mention how your skills can contribute to their mission and the specific role.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in managing servers, networks, and systems. Include any certifications or training that are relevant to the position.
Highlight Soft Skills: Don't forget to mention your communication skills and time management abilities. These are crucial for conveying technical information to non-technical staff and handling multiple tasks efficiently.
How to prepare for a job interview at Protect Line Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Windows Server environments and Active Directory in detail. Highlight specific projects or challenges you've faced, and how you resolved them, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
Since the role involves conveying technical information to non-technical staff, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between technical and non-technical teams effectively.
✨Demonstrate Your Passion for Learning
Talk about any recent technologies or systems you've learned about or are currently exploring. This shows your commitment to continuous improvement and staying updated in the fast-paced tech environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your approach to real-world IT problems. Prepare examples of past experiences where you successfully diagnosed and resolved issues, particularly those that required collaboration with other team members.
