At a Glance
- Tasks: Lead customer onboarding and manage multiple projects in a dynamic SaaS environment.
- Company: Join Protecht, a forward-thinking company redefining risk management globally.
- Benefits: Flexible hybrid work, ongoing training, and career growth opportunities.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
- Why this job: Make a real impact by transforming risk into opportunity for clients.
- Qualifications: 3+ years in project management with strong communication and stakeholder skills.
At Protecht, we’re redefining how the world thinks about risk. Our cloud based SaaS platform, Protecht ERM, is one of the most comprehensive and dynamic risk management solutions on the market. With offices across APAC, the USA, and Europe, we help organisations turn risk into opportunity through smarter, more agile decision making.
The Opportunity
We embrace a hybrid way of working and are looking for people who can join us in our London office two days a week to collaborate with colleagues and be part of our team culture. We’re looking for an outgoing, highly organised and customer focused Project Manager, to join our Customer Success team. In this client facing role, you will manage a portfolio of customers across new onboarding implementations and ongoing service plan delivery, ensuring projects are delivered on time, within scope, and to a high standard.
This is an excellent opportunity for a proactive project professional who thrives in a fast paced SaaS environment and enjoys building strong customer relationships while driving accountability and delivery excellence.
What You’ll Be Doing
- Lead customer onboarding implementations from kick-off to handover and post implementation review.
- Develop and maintain detailed implementation plans.
- Manage a portfolio of customer delivery engagements and balance multiple concurrent implementations.
- Forecast and report on team utilisation, capacity, allocation trends and future resource requirements.
- Coordinate sprint activities across Advisory and Analytics teams.
- Build strong relationships with customers while confidently managing expectations around scope, timelines, responsibilities and dependencies.
- Hold internal delivery teams accountable for agreed actions, delivery dates and quality outcomes.
- Proactively identify and manage risks and issues, escalating where required and driving timely resolution.
- Manage the post implementation customer survey process and report on customer feedback and improvement opportunities.
What You Bring
- Minimum 3 years of experience in project management, implementation management or Scrum Master roles within SaaS, technology, consulting or professional services environments.
- Experience managing multiple customer facing implementations or service delivery workstreams concurrently.
- Strong project reporting and delivery management skills.
- Strong communication and stakeholder management skills.
- Working knowledge of SaaS implementation practices and tools such as Jira, Confluence, CRM platforms and project reporting tools.
- A positive, proactive and customer centric approach with a willingness to learn and contribute to continuous improvement.
Nice to Have
- University degree in Information Technology, Computer Science, Business, Project Management or a related discipline.
- Experience within risk management, governance, compliance or audit related environments.
- Experience managing customer feedback programs including CSAT, NPS or post implementation surveys.
- Experience with reporting dashboards, PSA tools, CRM systems or customer success platforms.
- Work in a flexible hybrid environment with support for remote working.
- Access to ongoing training, development, and career growth opportunities.
- Join a rapidly growing company where your contributions directly drive success.
- Thrive in a supportive, inclusive culture that values innovation and teamwork.
Ready to make an impact?
Apply now and help us shape the future of risk with Protecht.
Project Manager employer: Protecht
At Protecht, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides a hybrid working environment, allowing you to connect with colleagues while enjoying the flexibility of remote work. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring that our team members thrive in their careers while making a meaningful impact in the world of risk management.
