At a Glance
- Tasks: Lead customer onboarding and manage multiple projects in a fast-paced SaaS environment.
- Company: Join Protecht, a dynamic tech company redefining risk management globally.
- Benefits: Flexible hybrid work, ongoing training, and career growth opportunities.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
- Why this job: Make a real impact by turning risk into opportunity for clients.
- Qualifications: 3+ years in project management with strong communication skills.
The predicted salary is between 70000 - 85000 £ per year.
At Protecht, we’re redefining how the world thinks about risk.
Our cloud based Saa S platform, Protecht ERM, is one of the most comprehensive and dynamic risk management solutions on the market.
With offices across APAC, the USA, and Europe, we help organisations turn risk into opportunity through smarter, more agile decision making.
The Opportunity
We embrace a hybrid way of working and are looking for people who can join us in our London office two days a week to collaborate with colleagues and be part of our team culture.
We’re looking for an outgoing, highly organised and customer focused Project Manager, to join our Customer Success team.
In this client facing role, you will manage a portfolio of customers across new onboarding implementations and ongoing service plan delivery, ensuring projects are delivered on time, within scope, and to a high standard.
This is an excellent opportunity for a proactive project professional who thrives in a fast paced Saa S environment and enjoys building strong customer relationships while driving accountability and delivery excellence.
- What You’ll Be Doing
- Lead customer onboarding implementations from kick-off to handover and post implementation review.
- Develop and maintain detailed implementation plans.
- Manage a portfolio of customer delivery engagements and balance multiple concurrent implementations.
- Forecast and report on team utilisation, capacity, allocation trends and future resource requirements.
- Coordinate sprint activities across Advisory and Analytics teams.
- Build strong relationships with customers while confidently managing expectations around scope, timelines, responsibilities and dependencies.
- Hold internal delivery teams accountable for agreed actions, delivery dates and quality outcomes.
- Proactively identify and manage risks and issues, escalating where required and driving timely resolution.
- Manage the post implementation customer survey process and report on customer feedback and improvement opportunities.
What You Bring
- Minimum 3 years of experience in project management, implementation management or Scrum Master roles within Saa S, technology, consulting or professional services environments.
- Experience managing multiple customer facing implementations or service delivery workstreams concurrently.
- Strong project reporting and delivery management skills.
- Strong communication and stakeholder management skills.
- Working knowledge of Saa S implementation practices and tools such as Jira, Confluence, CRM platforms and project reporting tools.
- A positive, proactive and customer centric approach with a willingness to learn and contribute to continuous improvement.
- Nice to Have
- University degree in Information Technology, Computer Science, Business, Project Management or a related discipline.
- Experience within risk management, governance, compliance or audit related environments.
- Experience managing customer feedback programs including CSAT, NPS or post implementation surveys.
- Experience with reporting dashboards, PSA tools, CRM systems or customer success platforms.
- Work in a flexible hybrid environment with support for remote working.
- Access to ongoing training, development, and career growth opportunities.
- Join a rapidly growing company where your contributions directly drive success.
- Thrive in a supportive, inclusive culture that values innovation and teamwork.
Ready to make an impact?
Apply now and help us shape the future of risk with Protecht.
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StudySmarter Expert Advice🤫
We think this is how you could land ERM Project Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Protecht looking for candidates who are engaged and informed.
We think you need these skills to ace ERM Project Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Protecht. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Protecht
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Protecht’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
