At a Glance
- Tasks: Lead customer onboarding and manage multiple projects to ensure timely delivery.
- Company: Join Protecht, a dynamic SaaS company redefining risk management.
- Benefits: Flexible hybrid work, ongoing training, and career growth opportunities.
- Other info: Be part of an inclusive culture that values innovation and teamwork.
- Why this job: Make a real impact in a fast-paced environment while building strong customer relationships.
- Qualifications: 3+ years in project management with SaaS experience and strong communication skills.
The predicted salary is between 70000 - 85000 £ per year.
About Us
At Protecht, we’re redefining how the world thinks about risk. Our cloud based SaaS platform, Protecht ERM, is one of the most comprehensive and dynamic risk management solutions on the market. With offices across APAC, the USA, and Europe, we help organisations turn risk into opportunity through smarter, more agile decision making.
The Opportunity
We embrace a hybrid way of working and are looking for people who can join us in our London office two days a week to collaborate with colleagues and be part of our team culture. We’re looking for an outgoing, highly organised and customer focused Project Manager, to join our Customer Success team. In this client facing role, you will manage a portfolio of customers across new onboarding implementations and ongoing service plan delivery, ensuring projects are delivered on time, within scope, and to a high standard. This is an excellent opportunity for a proactive project professional who thrives in a fast paced SaaS environment and enjoys building strong customer relationships while driving accountability and delivery excellence.
What You’ll Be Doing
- Lead customer onboarding implementations from kick-off to handover and post implementation review.
- Develop and maintain detailed implementation plans.
- Manage a portfolio of customer delivery engagements and balance multiple concurrent implementations.
- Forecast and report on team utilisation, capacity, allocation trends and future resource requirements.
- Coordinate sprint activities across Advisory and Analytics teams.
- Build strong relationships with customers while confidently managing expectations around scope, timelines, responsibilities and dependencies.
- Hold internal delivery teams accountable for agreed actions, delivery dates and quality outcomes.
- Proactively identify and manage risks and issues, escalating where required and driving timely resolution.
- Manage the post implementation customer survey process and report on customer feedback and improvement opportunities.
What You Bring
- Minimum 3 years of experience in project management, implementation management or Scrum Master roles within SaaS, technology, consulting or professional services environments.
- Experience managing multiple customer facing implementations or service delivery workstreams concurrently.
- Strong project reporting and delivery management skills.
- Strong communication and stakeholder management skills.
- Working knowledge of SaaS implementation practices and tools such as Jira, Confluence, CRM platforms and project reporting tools.
- A positive, proactive and customer centric approach with a willingness to learn and contribute to continuous improvement.
Nice to Have
- University degree in Information Technology, Computer Science, Business, Project Management or a related discipline.
- Experience within risk management, governance, compliance or audit related environments.
- Experience managing customer feedback programs including CSAT, NPS or post implementation surveys.
- Experience with reporting dashboards, PSA tools, CRM systems or customer success platforms.
Why Protecht?
- Work in a flexible hybrid environment with support for remote working.
- Access to ongoing training, development, and career growth opportunities.
- Join a rapidly growing company where your contributions directly drive success.
- Thrive in a supportive, inclusive culture that values innovation and teamwork.
Ready to make an impact? Apply now and help us shape the future of risk with Protecht.
Project Manager employer: Protecht Group
At Protecht, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. Our London office provides a flexible hybrid working environment, allowing you to balance remote work with in-person teamwork, while our commitment to ongoing training and career development ensures that you can grow alongside our rapidly expanding company. Join us to make a meaningful impact in the world of risk management, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Project Manager at Protecht Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Protecht Group or be willing to refer you for that Project Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Protecht Group who’s on the lookout for their next Project Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Project Manager role at Protecht Group!
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Protecht Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Protecht Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Protecht Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
