Salesforce Administrator

Protech Site Services are currently recruiting for an Advanced Salesforce Administrator to join a team in London. We are seeking a highly capable Salesforce Platform Lead to take full ownership of our Salesforce ecosystem, driving its evolution as a critical business platform. This role goes beyond day‑to‑day management, focusing on strategic development, architectural oversight, and embedding Salesforce as a core enabler of commercial performance and operational excellence. You will play a key role in shaping how the organisation leverages Salesforce, ensuring scalability, data integrity, and alignment with long‑term business objectives.

Platform Strategy & Architecture

• Define and deliver the long‑term roadmap for Salesforce, ensuring alignment with organisational growth plans and digital strategy.
• Own the architectural design of the platform, including integrations, data structures, and multi‑cloud alignment.
• Establish best‑in‑class development, release, and governance frameworks to maintain platform stability and scalability.
• Lead the design of advanced automation and integration solutions that reduce manual intervention and improve efficiency.

Business Transformation & Process Optimisation

• Partner with senior stakeholders to understand strategic priorities and translate these into scalable platform capabilities.
• Drive transformation of business processes through intelligent use of Salesforce, improving productivity and user experience.
• Challenge existing ways of working, introducing more efficient, data‑led approaches across functions.
• Ensure solutions are future‑proved, balancing immediate delivery with long‑term platform sustainability.
• Own the organisation’s Salesforce data strategy, ensuring a consistent, reliable, and scalable data model.
• Implement robust governance frameworks that promote data accuracy, accountability, and a true “single source of truth.”
• Use data insights and trend analysis to proactively identify risks, inefficiencies, and opportunities for improvement.
• Oversee resolution of complex data and integration issues, working closely with internal and external technical teams.

Insight, Reporting & Performance

• Establish a best‑in‑class reporting framework that delivers clear, actionable insights to leadership teams.
• Define and standardise key business metrics, ensuring consistency across departments.
• Enable a data‑driven culture by empowering users with intuitive, self‑service reporting capabilities.
• Continuously enhance reporting capability to support strategic decision‑making and performance management.

Security, Compliance & Risk Management

• Take ownership of platform security, ensuring appropriate access controls and governance structures are in place.
• Ensure compliance with data protection regulations and internal security standards.
• Maintain audit readiness through proactive monitoring, documentation, and continuous improvement of controls.
• Oversee user access and role design to ensure both security and operational effectiveness.

Adoption, Capability & Leadership

• Act as the senior point of expertise for Salesforce, providing guidance and direction across the business.
• Drive user adoption and platform maturity through structured enablement programmes and ongoing engagement.
• Build strong relationships with stakeholders, influencing behaviour to maximise platform value.
• Lead on knowledge sharing, training strategies, and continuous improvement initiatives.
• Manage relationships with Salesforce partners and third‑party providers, ensuring high‑quality delivery and value for money.
• Oversee the delivery of integrations and enhancements, ensuring alignment with architectural standards.
• Act as the product owner for Salesforce, prioritising initiatives that deliver measurable business impact.
• Identify and implement opportunities to better connect Salesforce with the wider technology landscape.

Candidate Profile

• Proven experience leading and evolving Salesforce platforms within complex, multi‑stakeholder environments.
• Strong architectural understanding of Salesforce and its wider ecosystem, including integrations and data design.
• Demonstrated ability to influence senior stakeholders and drive business change through technology.
• Deep understanding of CRM strategy and how platforms support commercial performance.
• Experience establishing governance frameworks that ensure scalability, security, and data integrity.
• Salesforce certifications (e.g. Administrator, Advanced Administrator, or similar).
• Experience working across multiple Salesforce products (e.g. Sales, Marketing, Data Cloud).
• Background in delivering large‑scale transformation or platform modernisation initiatives.

Job Types: Full-time, Permanent Work Location: Hybrid remote in London.

Please apply or email chelsey@protechltd.co.uk.