At a Glance
- Tasks: Support residents through home works, ensuring satisfaction and effective communication.
- Company: Protech Site Services, a leader in residential support and construction.
- Benefits: Up to £30K salary, pension scheme, 25 days leave, and life cover.
- Other info: Great learning opportunities and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and knowledge of construction or social housing.
The predicted salary is between 31500 - 38500 £ per year.
Protech Site Services are currently recruiting for a Residential Liaison Officer based in Islington, London to provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
Responsibilities include:
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
- Ensure correspondence to residents is generated and distributed prior to the commencement of works to their homes.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include – introduction to Equans, the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client liaison representative where appropriate.
- Agree access arrangements with the resident to enable the work to their home.
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
Essential Skills:
- Previous experience within a customer service-based role.
- Previous resident liaison experience within the construction / social housing sector.
- Basic understanding of construction and social housing.
- Familiarisation of GDPR regulations.
- Computer literate in MS office.
Salary: Up to £30K plus package
Package includes:
- Car
- Pension Scheme
- 25 days annual leave (+ public holidays)
- Life Cover
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Residential Liaison Officer employer: Protech Site Services Ltd
Protech Site Services is an exceptional employer, offering a dynamic work environment where experienced HR professionals can thrive. With a focus on strategic influence and operational delivery, employees benefit from a culture that promotes growth, collaboration, and innovation across multiple business units. The company prioritises employee development and engagement, ensuring that team members are well-supported in their roles while contributing to meaningful people strategies that drive business success.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Protech Site Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Protech Site Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Protech Site Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Protech Site Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Protech Site Services Ltd!
How to prepare for a job interview at Protech Site Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
