Residential Liaison Officer
Protech Site Services are currently recruiting for a Residential Liaison Officer based in Islington, London to provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
Responsibilities include:
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Ensure correspondence to residents is generated and distributed prior to the commencement of works to their homes
- Carry out choice events, consultation events and individual consultation with residents regarding future work
- Carry out individual resident inductions to include – introduction to Equans, the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client liaison representative where appropriate
- Agree access arrangements with the resident to enable the work to their home
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed
Essential Skills
- Previous experience within a customer service-based role
- Previous resident liaison experience within the construction / social housing sector
- Basic understanding of construction and social housing
- Familiarisation of GDPR regulations
- Computer literate in MS office
Salary – Up to £30K plus package
Package includes
- Car
- Pension Scheme
- 25 days annual leave (+ public holidays)
- Life Cover
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
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Contact Details:
Protech Site Services Ltd. Recruitment Team
