At a Glance
- Tasks: Manage customer orders and enquiries in a fast-paced manufacturing environment.
- Company: Join a collaborative team in the life sciences sector.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
- Why this job: Make a difference in customer service while working in an exciting industry.
- Qualifications: Experience in customer service within manufacturing or life sciences is essential.
The predicted salary is between 28800 - 35200 £ per year.
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector. This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities
- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
Requirements
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
Desirable
- Salesforce experience
- German language skills would be a significant advantage
A fantastic opportunity to join a collaborative and professional team within a growing sector.
Customer Care Specialist in Surrey employer: ProTech Recruitment Ltd
Join a vibrant and supportive team as an Administrator, where your contributions will be valued in a fast-paced supply chain environment. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact. Located in a dynamic area, we foster a collaborative work culture that prioritises employee well-being and encourages innovation.
