At a Glance
- Tasks: Lead a dynamic team, manage repairs, and ensure top-notch customer service.
- Company: Join a forward-thinking service centre in Elstree, Borehamwood.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth and continuous improvement in a hands-on role.
- Why this job: Make a real difference by leading a passionate team and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Service Team Leader Elstree, Borehamwood We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation of our Fusion Splicer Service Centre.
This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.
Working closely with the Product Manager and other departments, you will help drive performance, maintain high quality standards, and ensure customer requirements are met.
Key Responsibilities as a Service Team Leader Lead the day-to-day operations of the Service Centre.
Manage and prioritise repair, inspection and refurbishment workloads.
Line manage, motivate and develop a team of Service Technicians.
Approve service quotations and sales/service orders.
Monitor service performance and produce regular KPI reports.
Work with the Product Manager to manage stock levels, budgets and departmental performance.
Ensure refurbished equipment meets quality standards before release.
Provide technical support to customers via email and telephone where required.
Coordinate with internal teams to support demonstrations, training and technical issues.
Conduct regular performance reviews, one-to-one meetings and annual appraisals.
Manage employee holidays, absence and overtime.
Support continuous improvement by reviewing procedures, developing team skills and org...
Service Team Leader employer: ProTech Recruitment Ltd
ProTech Recruitment Ltd is an excellent employer, offering a dynamic work culture that values innovation and quality in the manufacturing sector. Located in Hertford, employees benefit from a supportive environment that encourages professional growth and development, alongside competitive remuneration and benefits. This role not only allows for meaningful contributions to quality processes but also fosters a collaborative atmosphere where every team member's input is valued.
