At a Glance
- Tasks: Manage IT services, improve supplier performance, and oversee tech upgrades.
- Company: Dynamic international healthcare business with a supportive team culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for impactful contributions.
- Other info: Join a close-knit team with excellent career growth potential.
- Why this job: Lead IT operations and make a real difference in a collaborative environment.
- Qualifications: Experience in IT management and strong relationship-building skills.
The predicted salary is between 65000 - 70000 £ per year.
Salary: £65,000 - 70,000 per year
Requirements
- Experience managing third‑party IT providers, improving service delivery, and building strong relationships across the business.
- Experience within a regulated or quality‑driven environment.
- Current roles may include IT Operations Manager, IT Service Delivery Manager, Infrastructure Manager, Technology Operations Manager, IT Manager, or Service Delivery Manager.
- Full right to work in the UK.
Responsibilities
- Own the day‑to‑day operation of IT services and infrastructure.
- Manage relationships with external IT suppliers and service providers.
- Monitor and improve supplier performance against SLAs and KPIs.
- Act as the primary escalation point for operational IT issues.
- Support disaster recovery, business continuity, and security initiatives.
- Oversee hardware, software, and infrastructure upgrades.
- Drive service improvements and operational efficiencies.
- Support key business systems and technology projects.
- Produce service and performance reporting for senior stakeholders.
Technologies
- Hardware
- Support
- Security
We are a successful international healthcare business based in Hemel Hempstead, working in a hybrid model with 3 days in the office and 2 days from home. This is a key role within a small, highly visible technology team, working closely with our Technology Director to ensure reliable, secure, and scalable IT services across the organisation. The role offers a blend of operational leadership and technical involvement, with around 60% focused on vendor and service management and 40% on hands‑on technical oversight. We offer the stability of a global business with the feel of a close‑knit, collaborative, supportive, and people‑focused team, alongside benefits and the opportunity to make a visible impact with senior leadership.
IT Operations Manager employer: ProTech Recruitment Ltd
ProTech Recruitment Ltd is an excellent employer, offering a dynamic work culture that values innovation and quality in the manufacturing sector. Located in Hertford, employees benefit from a supportive environment that encourages professional growth and development, alongside competitive remuneration and benefits. This role not only allows for meaningful contributions to quality processes but also fosters a collaborative atmosphere where every team member's input is valued.
