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For Companies At a Glance
- Tasks: Manage customer orders and enquiries in a fast-paced manufacturing environment.
- Company: Join a collaborative team in the life sciences sector.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
- Why this job: Make a difference in customer service while working in an exciting industry.
- Qualifications: Experience in customer service within manufacturing or life sciences is essential.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector. This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities
- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
Requirements
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
Desirable
- Salesforce experience
- German language skills would be a significant advantage
A fantastic opportunity to join a collaborative and professional team within a growing sector.
Customer Service Representative in Dorking employer: ProTech Recruitment Ltd
Contact Detail:
ProTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Dorking
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and life sciences sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in manufacturing. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your ERP system experience and any relevant software knowledge. Make sure to mention how these skills can benefit the team you're applying to.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Dorking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within manufacturing or life sciences. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background fits perfectly with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your ERP system experience, especially if you’ve worked with Oracle. Highlighting your organisational skills and attention to detail will definitely catch our eye, so make sure to include specific examples.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Dorking!
How to prepare for a job interview at ProTech Recruitment Ltd
✨Know Your Industry
Make sure you brush up on your knowledge of the manufacturing and life sciences sectors. Familiarise yourself with common terminology and processes, as this will show that you understand the environment you'll be working in.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills, especially in a technical or manufacturing context. Be ready to discuss how you've handled customer enquiries and resolved issues effectively.
✨Demonstrate ERP Familiarity
If you have experience with ERP systems, particularly Oracle, make sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would adapt to using them in your role.
✨Communicate Clearly
Practice your communication skills before the interview. Since this role involves liaising with various departments and handling customer queries, being able to articulate your thoughts clearly and confidently is crucial.