Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time
An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.
This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.
Key Responsibilities
- Processing and managing customer orders
- Handling customer enquiries via phone and email
- Monitoring open and delayed orders
- Investigating shipping, invoicing and production issues
- Liaising with internal departments including production and logistics
- Managing returns and customer documentation requests
- Ensuring compliance with internal procedures and processes
Requirements
- Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
- ERP system experience (Oracle highly desirable)
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent communication and customer service skills
- Microsoft Office proficiency
Desirable
- Salesforce experience
- German language skills would be a significant advantageA fantastic opportunity to join a collaborative and professional team within a growing sector
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Customer Care Specialist in Dorking employer: ProTech Recruitment Ltd
Join a forward-thinking electronics design and manufacturing company in Luton, where innovation meets opportunity. As a Senior Electronics Design Engineer, you'll enjoy a competitive salary, 25 days of holiday plus bank holidays, and the flexibility of hybrid working. With a strong focus on employee growth and a collaborative work culture, this role offers you the chance to take ownership of exciting projects while benefiting from comprehensive healthcare and a supportive environment.
