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For Companies At a Glance
- Tasks: Provide technical support for fire, security, and life safety systems while guiding engineering staff.
- Company: Join a trusted company known for its commitment to safety and innovation.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Why this job: Make a difference in safety systems while developing your technical skills.
- Qualifications: Electrical qualification and experience in the electronic sector required.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Respond to technical and operational queries from engineering staff and service helpdesk team, offering technical guidance and support over the telephone to assist in the diagnosis/reparation of faults or other issues.
- Maintain an up to date working knowledge of all Protec systems, both current and legacy, as well as any necessary third-party equipment.
- Handle enquiries in a courteous manner, responding as appropriate by telephone or e-mail.
- Highlight concerns or repetition of faults or issues to the Service Manager, providing in depth information where necessary.
- Provide support to engineering staff and customers via digital remote services.
- Any other duties commensurate with the role.
Qualifications / Experience
- Qualifications: A full electrical based qualification such as City & Guilds, ONC, HNC etc.
- Essential Experience: Experience of working within the electrical / electronic sector. A working knowledge of electrical circuits & measuring devices. Experience of working with and commissioning Fire Alarms and associated systems. Familiarity with safe working practices and Health & Safety requirements.
- Desirable Skills / Abilities: Excellent customer service skills; Competent using technology such as laptops, measuring devices, smart phones etc.; Ability to accurately guide someone through problem solving of complicated electronic systems remotely; Good interpersonal skills and the ability to work as part of a team; Excellent oral and written communication skills; The ability to communicate effectively with staff at varying levels throughout the company.
- Other: A thorough understanding of relevant British Standards; A genuine interest in your work with an enthusiasm and willingness to learn; Commitment to confidentiality and data protection.
Accreditations
- Trusted by Architects and Contractors
Technical Supervisor - Fire, Security and Life Safety Systems in Nelson employer: Protec Fire Solutions ANZ
Contact Detail:
Protec Fire Solutions ANZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Supervisor - Fire, Security and Life Safety Systems in Nelson
✨Tip Number 1
Get to know the company inside out! Research Protec's systems and values so you can chat confidently about how your skills fit in. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding others through technical issues, make sure you can explain complex concepts simply. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Technical Supervisor - Fire, Security and Life Safety Systems in Nelson
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your electrical qualifications and experience in your application. We want to see how your background aligns with the technical requirements of the role, so don’t hold back on showcasing your knowledge of fire alarms and electronic systems!
Be Personable: Since customer service is key for us, let your personality shine through in your written application. Use a friendly tone and share examples of how you've successfully communicated with clients or colleagues in the past.
Tailor Your Application: Take the time to customise your application for this specific role. Mention your familiarity with British Standards and safe working practices, as well as any relevant experiences that demonstrate your ability to handle technical queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Protec Fire Solutions ANZ
✨Know Your Stuff
Make sure you brush up on your knowledge of fire, security, and life safety systems. Familiarise yourself with both current and legacy Protec systems, as well as any third-party equipment. This will help you answer technical queries confidently and show that you're serious about the role.
✨Practice Problem-Solving
Since you'll be guiding others through complex electronic systems, practice explaining technical concepts clearly and concisely. You might want to simulate a scenario where you help someone troubleshoot an issue over the phone or via email. This will demonstrate your communication skills and technical expertise.
✨Show Off Your Customer Service Skills
Remember, this role involves interacting with engineering staff and customers. Prepare examples of how you've handled customer queries in the past, especially in challenging situations. Highlight your ability to remain courteous and professional, even under pressure.
✨Be Ready to Discuss Safety Practices
Given the importance of health and safety in this field, be prepared to discuss your understanding of safe working practices. Brush up on relevant British Standards and be ready to share how you've applied these in your previous roles. This shows your commitment to safety and professionalism.
