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- Tasks: Provide technical support and guidance to field staff and customers on Protec systems.
- Company: Join a leading company in the electrical sector with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a commitment to learning and development.
- Why this job: Make a real difference by solving technical challenges and supporting your team.
- Qualifications: Electrical qualification and experience in the electronic sector required.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Supervisor is to provide comprehensive Technical Support to the Service Department field staff, customers, and Service Help Desk, remotely advising on the operation and troubleshooting of both current and legacy Protec systems as well as some third-party equipment. Ensuring up-to-date knowledge of all relevant British Standards is essential.
Typical Responsibilities
- Respond to technical and operational queries from engineering staff and service helpdesk team, offering technical guidance and support over the telephone to assist in the diagnosis/reparation of faults or other issues.
- Maintain an up-to-date working knowledge of all Protec systems, both current and legacy, as well as any necessary third-party equipment.
- Handle enquiries in a courteous manner, responding as appropriate by telephone or e-mail.
- Highlight concerns or repetition of faults or issues to the Service Manager, providing in-depth information where necessary.
- Provide support to engineering staff and customers via digital remote services.
- Any other duties commensurate with the role.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process.
Qualifications
- A full electrical-based qualification such as City & Guilds, ONC, HNC etc. (Essential)
Experience
- Experience of working within the electrical/electronic sector. (Essential)
- A working knowledge of electrical circuits & measuring devices. (Essential)
- Experience of working with and commissioning Fire Alarms and associated systems. (Essential)
- Familiarity with safe working practices and Health & Safety requirements. (Desirable)
Skills / Abilities
- Excellent customer service skills. (Essential)
- Competent using technology such as laptops, measuring devices, smartphones etc. (Essential)
- Ability to accurately guide someone through problem solving of complicated electronic systems remotely. (Essential)
- Good interpersonal skills and the ability to work as part of a team. (Essential)
- Excellent oral and written communication skills. (Essential)
- The ability to communicate effectively with staff at varying levels throughout the company. (Essential)
Other
- A thorough understanding of relevant British Standards. (Desirable)
- A genuine interest in your work with an enthusiasm and willingness to learn. (Essential)
- Commitment to confidentiality and data protection. (Essential)
Email your CV, job application form and any relevant further information to.
Technical Supervisor in Nelson employer: Protec Fire Detection
Contact Detail:
Protec Fire Detection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Supervisor in Nelson
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common technical questions related to the role. We want you to feel confident and ready to showcase your skills and knowledge.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Supervisor in Nelson
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications and experience that match the job description. We want to see how your background in electrical systems and customer service can shine through in your application!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. This helps us understand your experience better!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Supervisor role. We love seeing candidates who take the extra step!
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It’s the easiest way for us to track your application and ensures you’re considered for the role!
How to prepare for a job interview at Protec Fire Detection
✨Know Your Stuff
Make sure you brush up on your knowledge of both current and legacy Protec systems, as well as any third-party equipment. Familiarise yourself with relevant British Standards too, as this will show that you're serious about the role and can hit the ground running.
✨Practice Problem-Solving
Since you'll be guiding others through troubleshooting, practice explaining complex technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. The clearer you are, the more confident you'll appear!
✨Show Off Your Customer Service Skills
This role requires excellent customer service skills, so think of examples from your past experiences where you've successfully helped customers or colleagues. Be ready to share these stories during the interview to demonstrate your ability to handle queries courteously and effectively.
✨Be a Team Player
Highlight your interpersonal skills and your ability to work as part of a team. Prepare examples of how you've collaborated with others in previous roles, especially in technical environments. This will show that you can communicate effectively with staff at all levels.