Fulfilment Manager

Fixed term until end of February 2027, full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office.

We're looking for a Fulfilment Manager to join us on a fixed-term contract until the end of February 2027. This is an exciting opportunity to play a key role in how we support our fundraisers, supporters and people affected by prostate cancer, ensuring the smooth delivery of fulfilment services across the charity. You'll manage our relationship with an external fulfilment partner, making sure services are delivered efficiently, cost-effectively and in line with agreed standards. You'll join us at a pivotal time as we begin working with a new supplier.

Working closely with colleagues across fundraising, supporter care, health information, digital and customer operations, you'll lead on supplier performance, service improvements and process optimisation. Using data and insight, you'll identify opportunities to enhance the supporter experience, protect income and help ensure our fulfilment service continues to meet the changing needs of the charity.

Alongside leading our fulfilment service, you'll manage and develop our ecommerce function. From stock forecasting and product development to supplier management and shop performance, you'll ensure our online shop delivers a great customer experience, supports fundraising objectives and continues to grow its reach and impact. You'll also provide line management support to the E-Commerce Executive, providing guidance, feedback and development opportunities to help them thrive.

We’re looking for someone who enjoys improving processes and building strong relationships. You’ll thrive in this role if you’re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience. You’ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You’ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You’ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers. You’ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. Ideally, you’ll also have line management experience.

If this sounds like you, we’d love to hear from you and see how you could help us make a real difference for our supporters!

Why work with us? Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer: Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise. Generous leave entitlements that increase with service. One ‘development day’ a month to use for training or personal development. Enhanced contributory pension scheme. Life insurance and group income protection. Health Cash Plan. Life and wellbeing advice and support via our Employee Assistance Programme. Discounted gym membership and high street shopping discounts. Loans for season tickets or cycles.

This role is in salary Band 4, with a starting salary of £42,750 - £46,500 per year. We aim to pay the median salary for charity the sector. Following 12 months of successful service, colleagues will move to the midpoint of the pay band. The midpoint salary for this role is £50,250. Our salaries reflect that the London office is our contractual place of work. We also pay a working-from-home allowance at the HMRC tax-free rate of £312 per year. We are committed to paying at least the London Living Wage for all roles and apply the updated rate each April.

Our commitment to equity, diversity and inclusion: At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups.

How and where we work: Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.