ER specialist in City of Westminster

This fixed‑term role is a great opportunity for an experienced ER specialist who enjoys making things clearer, fairer and easier for managers and colleagues. We're a big charity with a small well‑managed ER caseload, so the focus is less on high‑volume casework and more on strengthening the foundations that help people do their best work.

Responsibilities

• Lead improvements following a recent ER audit, making our policies, processes, guidance and reporting clearer, more consistent and easier to use.
• Support some complex ER casework, coach managers through sensitive situations, and help develop practical training content on investigations, grievances, disciplinary hearings and appeals.

What we want from you

• Strong ER experience, sound judgement and a supportive, inclusive approach.
• Ability to balance fairness, compassion, consistency and organisational need, guiding managers through sensitive issues in a clear, calm and human way.
• Enjoy improving policies and processes, creating practical tools, and using ER data to spot themes, risks and opportunities to learn.
• Build trust quickly and help maintain an open culture where people feel listened to, respected and treated with dignity.

Qualifications

• Extensive experience managing a wide range of employee relations casework in a complex and/or fast‑paced environment, including grievances, dismissal appeals and investigations involving multiple parties and sensitive issues.
• Experience of handling complex investigations involving potential discrimination, with the cultural competence to manage issues sensitively and provide appropriate advice to managers hearing the case.
• Experience of writing and updating policies and guidance in line with employment law, regulation and best practice.
• Ability to develop practical training content for managers and work collaboratively with Learning and Development colleagues to build manager capability.
• Ability to improve approaches to ER reporting and record‑keeping across casework, including performance improvement and flexible working requests.
• Excellent communication, interpersonal and coaching skills, with the ability to build trust, influence at all levels and explain complex information clearly.

Benefits

• Generous leave entitlements that increase with service.
• One 'development day' a month to use for training or personal development.
• Enhanced contributory pension scheme.
• Life insurance and group income protection.
• Health Cash Plan.
• Life and wellbeing advice and support via our Employee Assistance Programme.
• Discounted gym membership and high street shopping discounts.
• Loans for season tickets or cycles.

Working arrangements

• Colleagues attend the office at least four days per month (pro rata for part‑time colleagues) to collaborate, build relationships and support projects and decision‑making.
• You can choose where to work the rest of the time.
• Travel to the office is a commute, so we pay our own travel costs.
• Additional in‑person attendance will be required during your first few months for induction and training.
• We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long‑term physical or mental health condition.

Commitment to equity, diversity and inclusion

We are committed to righting health inequalities across the UK, starting with those faced by Black men. We will work proactively to promote change, act as Allies to Black communities and to all colleagues. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We have also signed Business in the Community's Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities.