Supporter Engagement Assistant

In financial year 2025-26, PCR's virtual challenges have raised over £2m so far (against a target of £1.4m) with still one more big challenge to go. We are expanding the Events & Community team with a new role. The Supporter Engagement Assistant will be at the frontline of virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences. The role is ideal for someone who enjoys building relationships, is highly organised and eager to develop within a supportive and ambitious fundraising team. While the focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.

Key Responsibilities

• Be the first point of contact for virtual challenge fundraisers, responding to enquiries on email, SMS, social channels and phone within agreed timescales.
• Manage supporter relationships and high-quality fundraiser journeys using PCR's systems and tools, providing thoughtful stewardship that builds long term loyalty.
• Work with the team to continuously improve supporter experience using feedback and data.
• Create and maintain FAQs, supporter resources and fundraising materials.
• Monitor acquisition advertisements and appropriately respond to comments.
• Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials.
• Process supporter and financial data accurately, including coding and tracking income & expenditure.
• Support database administration in line with data protection needs.
• Actively contribute to meetings, sharing new ideas and learnings.
• Work with the team to embed our 'agile' ways of working, where we all take collective responsibility for the team's goals and work together to achieve them.
• Be flexible in busy times, getting involved with other projects and tasks across the Public Fundraising team as needed.
• Attendance will be required at some weekend and evening events, for which TOIL will be given.

A willingness to get stuck in, proactive problem-solving skills and lots of initiative. Very good written and verbal communication skills - the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients. Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems). Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks. Work effectively individually and as part of a team. A belief in PCR's work, goals and our values: innovation, collaboration, accountability and empathy.

Desirable qualifications

• Demonstrable or transferable experience of an administrative or support role, within an office environment.
• Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.).
• A good understanding or interest in events & community fundraising activities.
• Ability to handle and process financial transactions.
• Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality).
• Experience assisting with event administration or logistics.
• Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc).