At a Glance
- Tasks: Support learners and employers with admin tasks and customer service.
- Company: Prostart, a dynamic training organisation focused on personal development.
- Benefits: Gain valuable experience, develop skills, and receive a recognised qualification.
- Other info: Full-time role with opportunities for growth and progression.
- Why this job: Kickstart your career in customer service while making a real difference.
- Qualifications: GCSEs in English and Maths at grade 4 or above preferred.
The predicted salary is between 18500 - 25000 £ per year.
Introduction
The Apprentice Customer Service Administrator will provide administrative and customer service support across the organisation, helping to deliver high-quality services to learners, employers and stakeholders.
About the Employer
Prostart was established in July 1999 as a trading arm of Millbrook Management Services Limited.
Prostart is committed to developing people and believe training should be designed to suit the individual.
This involves providing interactive programmes combining theory and practical work designed to support personal training needs.
- What You’ll Do
- Learner Recruitment & Employer Support
- Prepare and send application emails to prospective learners using approved templates
- Arrange learner interviews with employers, including preparing interview schedules and forwarding learner CVs
- Send welcome emails following learner enrolment
- Send managers’ guidance booklets to employers
- Send initial review emails to learners and managers
- Produce and distribute weekly or fortnightly apprenticeship vacancy lists to applicants
- Enrolment & Learner Administration
- Prepare enrolment documentation including Training Plans and Apprenticeship Agreements
- Download completed electronic documents and save them within learner files
- Create learner portfolios, upload signed enrolment documentation and update learner target tracking spreadsheets
- Update induction certificates with learner details
- Add learners to training registers and calendars
- Update the training calendar with new sessions from timetables and schemes of work
- Send weekly training schedules to learners
- Marketing & Business Development
- Prepare and distribute annual school information packs to careers advisers
- Produce learner and employer case studies for use in marketing materials
- Support employer engagement and promotional activities
- Assist with maintaining accurate organisational records and databases
- Quality & Customer Service
- Archive learner portfolios and personal files following programme completion
- Issue learner satisfaction surveys and process responses
- Send learner feedback surveys following weekly training sessions
- Process e-learning completion certificates
- Produce and issue in‑house certificates
- Email electronic certificates to learners promptly
- Business Administration
- Carry out Display Screen Equipment (DSE) checks
- Complete routine vehicle checks administration
- Support six‑monthly organisational database reviews and archive dormant company records
- Maintain accurate electronic filing systems and learner records
- Ensure all documentation is completed accurately and in accordance with organisational procedures
- Customer Service Responsibilities
- Provide a professional and welcoming service to learners, employers, visitors and colleagues
- Respond to telephone and email enquiries promptly and professionally
- Maintain confidentiality and comply with GDPR requirements
- Resolve routine customer enquiries or refer them to the appropriate member of staff
- Promote a positive image of the organisation at all times
- Training Outcome
If the Apprenticeship is successful, to progress and develop within the company.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
- Course Information
Course: Customer service practitioner (level 2) Level: 2 Route: Sales, marketing and procurement Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Full Time- 35 Hours. Monday- Friday, 8.00am- 4.00pm. Expected Duration: 1 Year. Training Provider: MILLBROOK MANAGEMENT SERVICES LIMITED
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