At a Glance
- Tasks: Support learners and employers with admin tasks and customer service.
- Company: Prostart, a dynamic training organisation focused on personal development.
- Benefits: Gain valuable experience, develop skills, and potential career progression.
- Other info: Full-time role with a structured apprenticeship programme.
- Why this job: Join a supportive team and make a difference in people's training journeys.
- Qualifications: GCSEs in English and Maths at grade 4 or above.
The predicted salary is between 15000 - 20000 £ per year.
Introduction
The Apprentice Customer Service Administrator will provide administrative and customer service support across the organisation, helping to deliver high-quality services to learners, employers and stakeholders.
About the Employer
Prostart was established in July 1999 as a trading arm of Millbrook Management Services Limited.
Prostart is committed to developing people and believe training should be designed to suit the individual.
This involves providing interactive programmes combining theory and practical work designed to support personal training needs.
- What You’ll Do
- Learner Recruitment & Employer Support
- Prepare and send application emails to prospective learners using approved templates
- Arrange learner interviews with employers, including preparing interview schedules and forwarding learner CVs
- Send welcome emails following learner enrolment
- Send managers’ guidance booklets to employers
- Send initial review emails to learners and managers
- Produce and distribute weekly or fortnightly apprenticeship vacancy lists to applicants
- Enrolment & Learner Administration
- Prepare enrolment documentation including Training Plans and Apprenticeship Agreements
- Download completed electronic documents and save them within learner files
- Create learner portfolios, upload signed enrolment documentation and update learner target tracking spreadsheets
- Update induction certificates with learner details
- Add learners to training registers and calendars
- Update the training calendar with new sessions from timetables and schemes of work
- Send weekly training schedules to learners
- Marketing & Business Development
- Prepare and distribute annual school information packs to careers advisers
- Produce learner and employer case studies for use in marketing materials
- Support employer engagement and promotional activities
- Assist with maintaining accurate organisational records and databases
- Quality & Customer Service
- Archive learner portfolios and personal files following programme completion
- Issue learner satisfaction surveys and process responses
- Send learner feedback surveys following weekly training sessions
- Process e-learning completion certificates
- Produce and issue in‑house certificates
- Email electronic certificates to learners promptly
- Business Administration
- Carry out Display Screen Equipment (DSE) checks
- Complete routine vehicle checks administration
- Support six‑monthly organisational database reviews and archive dormant company records
- Maintain accurate electronic filing systems and learner records
- Ensure all documentation is completed accurately and in accordance with organisational procedures
- Customer Service Responsibilities
- Provide a professional and welcoming service to learners, employers, visitors and colleagues
- Respond to telephone and email enquiries promptly and professionally
- Maintain confidentiality and comply with GDPR requirements
- Resolve routine customer enquiries or refer them to the appropriate member of staff
- Promote a positive image of the organisation at all times
- Training Outcome
If the Apprenticeship is successful, to progress and develop within the company.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
- Course Information
Course: Customer service practitioner (level 2) Level: 2 Route: Sales, marketing and procurement Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Full Time- 35 Hours. Monday- Friday, 8.00am- 4.00pm. Expected Duration: 1 Year. Training Provider: MILLBROOK MANAGEMENT SERVICES LIMITED
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StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Administrator
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Prostart Training.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Prostart Training. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Administrator
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Prostart Training.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Prostart Training and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Prostart Training
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Prostart Training. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Prostart Training will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
