At a Glance
- Tasks: Manage client relationships and ensure top-notch service and project delivery.
- Company: Leading print and display company in London.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Join a creative team and make a real impact in the print industry.
- Why this job: Be the key contact for clients and drive their success while growing your career.
- Qualifications: Sales experience, strong organisational skills, and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Location: London – Southend-On-Sea, Essex
Salary: DOE
Company: A leading print and display company
Role: To take responsibility for a series of client relationships and ensure that they are managed to their fullest potential:
- To take responsibility for delivering excellence in terms of quality of work, optimising fees and efficiency
- To be the catalyst for client fee growth
- To act as the client representative and to actively support the client lead in delivering identified client projects to the highest possible standards
- Be the owner of the day-to-day client relationship and their key entry point into the business
- Manage client expectations: always meet and preferably exceed
- Quoting and processing customer orders
- Delivering outstanding customer service via phone and email
- Resolving customer issues quickly and professionally
- Making outbound sales calls to grow relationships with existing clients
- Carrying out artwork checks and ensuring smooth production
- Monitoring orders through to successful delivery
- Driving revenue growth and ensuring client retention
Requirements:
- Sales/customer service experience
- Experience conducting large volumes of telephone calls and dealing with web enquiries
- Print industry experience (Preferable)
- Experience managing accounts/projects
- Good understanding of design and artwork processes
- Strong organisational skills along with ability to multitask
- Ensure good attention to detail
- Be flexible and hardworking
Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.
Account Manager in Southend-on-Sea employer: Prospex Recruitment
As a Creative Artworker at our Berkhamsted location, you will thrive in a dynamic and supportive work culture that values creativity and precision. We offer competitive salaries, opportunities for professional growth, and a commitment to quality that empowers you to deliver exceptional artwork across various projects. Join us to be part of a team that fosters innovation and collaboration while ensuring your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prospex Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prospex Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prospex Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Prospex Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prospex Recruitment!
How to prepare for a job interview at Prospex Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
