At a Glance
- Tasks: Provide top-notch IT support and maintain hardware/software across all Group sites.
- Company: Join a dynamic team dedicated to efficient IT solutions.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with travel opportunities and a chance to work on diverse IT projects.
- Why this job: Be the tech hero who keeps everything running smoothly and supports your peers.
- Qualifications: Level 2 in English and Maths, plus IT literacy at Level 3 required.
The predicted salary is between 12.6 - 15.4 £ per hour.
To contribute to the efficient and effective supply of IT Support across all Group sites.
Duties will include but are not limited to the following:
- To receive direction as and when required from the Customer Services Lead and IT Services Manager.
- To carry out the installation, replacement, support and maintenance of Group desktop hardware and software, including PCs, printers, telephones, mobile devices, Office/365 suite, and specialist software applications.
- To maintain user accounts including access rights, permissions, and groups within Active Directory.
- To provide first line support to the Group IT community for all IT facilities/services under the advice and guidance of Line Management.
- To help maintain security measures to minimise or eliminate potential abuse of Group IT systems.
- To diagnose and repair IT equipment.
- To liaise with relevant external agencies to resolve IT issues and implement recommendations.
- To support and assist other IT Support Officers as and when required.
- To prepare, deliver and install IT equipment.
- To assist curriculum and support staff in the efficient provision of IT.
- To assist in the implementation of IT projects as required where skills and experience are needed.
- To respond to and complete IT support requests using the College's IT Helpdesk and ticketing system.
- To keep up to date with developments in IT.
- To travel to other sites to provide IT assistance as required.
Candidates must hold a level 2 qualification in English and Maths (GCSE or equivalent) and be IT literate to Level 3. Experience with desktop PC hardware is essential.
Candidates must be fully compliance checked prior to commencement including references and enhanced DBS. EWC is not required for this cover.
IT Support Officer in Neath employer: Prospero Teaching
As a Specialist Subject Tutor in Basingstoke, you will join a supportive and dynamic team dedicated to making a real difference in the lives of children and young people. Our work culture prioritises collaboration and personal growth, offering flexible hours and competitive pay rates that reflect your expertise. With opportunities for professional development and a focus on tailored educational support, we empower our tutors to inspire and engage learners in meaningful ways.
