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For Companies At a Glance
- Tasks: Be the go-to person for client support, troubleshooting AV issues and managing service tickets.
- Company: Join a leading AV company known for its innovative design and support.
- Benefits: Competitive salary, flexible home-working options, and a supportive team environment.
- Why this job: Kickstart your career in AV while delivering top-notch customer service.
- Qualifications: 2+ years in service desk or AV support with strong communication skills.
- Other info: Work in a dynamic office in Maidenhead with great growth potential.
The predicted salary is between 24000 - 36000 £ per year.
An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit.
The Role
- You will act as the first point of contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently.
- Working within SLA guidelines, you will communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism.
Key Responsibilities
- Handle incoming support tickets using the service desk platform.
- Provide first-line fault-finding and troubleshooting over the phone.
- Support AV-related queries across installed systems and integrated solutions.
- Escalate technical issues to engineers when required.
- Monitor and prioritise cases to ensure SLA compliance.
- Maintain accurate and detailed ticket documentation.
- Deliver a friendly, proactive service to users at all levels.
Skills & Experience
- Minimum 2 years experience in a service desk, AV installation, AV support, or similar technical role.
- Understanding of AV systems, integration environments, or installation processes.
- Experience using ticketing platforms and working within SLA frameworks.
- Strong verbal communication and interpersonal skills.
- Confident in diagnosing faults remotely.
- Organised, detail-oriented, and able to multitask effectively.
- Comfortable working from the Maidenhead office 4 days per week.
AV Service Desk Representative in Maidenhead employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Service Desk Representative in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to folks in the AV industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your experience in AV support and customer service. We want to hear how you've tackled challenges and delivered top-notch service.
✨Tip Number 3
Show off your troubleshooting skills! Be prepared to discuss specific examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle the first-line support role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace AV Service Desk Representative in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in AV installation or support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your strong verbal communication skills. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prospero Integrated
✨Know Your AV Stuff
Brush up on your knowledge of AV systems and integration environments. Be ready to discuss your previous experience in AV installation or support, as this will show you understand the technical side of the role.
✨Master the Service Desk Platform
Familiarise yourself with common ticketing platforms and how they work. If you can demonstrate your understanding of managing service tickets and adhering to SLA guidelines, it’ll give you a leg up in the interview.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for clients, practice clear and professional communication. Think about examples where you've successfully resolved customer issues or escalated them effectively.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage multiple tasks and prioritise cases. Share specific examples from your past roles that highlight your organisational skills and attention to detail, especially in a fast-paced environment.
