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- Tasks: Lead and mentor a team of AV Field Service Engineers while ensuring top-notch client satisfaction.
- Company: Join a well-established AV services provider making waves in the industry.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for European travel.
- Why this job: Make a real impact on service delivery and operational excellence in a dynamic environment.
- Qualifications: Strong technical knowledge in AV/VC/UC technologies and leadership experience required.
- Other info: This role offers a chance to develop your skills and advance your career.
The predicted salary is between 39000 - 52000 £ per year.
Job Description
Field Service Team Leader – Audio Visual\\n\\nLondon: £45,000 – £50,000 + Benefits\\n\\nExcellent opportunity for an experienced Field Service Team Leader – Audio Visual to manage and develop a team of AV Field Service Engineers. You'll act as a technical escalation point, ensure fault resolution to the highest client satisfaction, and drive service improvements across projects and contracts.\\n\\nWhat you'll do:\\n\\nLead, mentor, and train Field Service Engineers.\\nOversee service contract mobilisations and project handovers.\\nHandle client escalations and advanced fault diagnostics.\\nContribute to service strategy, documentation, and process improvements.\\nCarry out surveys, small works installations, and occasional European travel.What we're looking for:\\n\\nStrong technical knowledge in AV / VC / UC technologies.\\nExcellent communicator with strong client-facing skills.\\nCalm under pressure, organised, and detail-focused.\\nLeadership skills with experience managing remote teams.This is a fantastic opportunity to join an established AV services provider and make a real impact on service delivery and operational excellence.\\n\\nApply now to take your career to the next level
Field Service Team Leader - Audio Visual employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Leader - Audio Visual
✨Tip Number 1
Familiarise yourself with the latest AV, VC, and UC technologies. Being well-versed in these areas will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Prepare specific examples of how you've successfully led and developed teams in the past. Highlighting your leadership experience will show us that you have the skills necessary to manage our Field Service Engineers effectively.
✨Tip Number 3
Practice your communication skills, especially in client-facing scenarios. Since this role requires excellent interpersonal abilities, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show us that you're genuinely interested in becoming part of our team.
We think you need these skills to ace Field Service Team Leader - Audio Visual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in the audio-visual sector. Emphasise any relevant technical knowledge in AV/VC/UC technologies and your leadership skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Field Service Team Leader. Mention specific examples of how you've successfully led teams and resolved client escalations in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful client interactions.
Highlight Problem-Solving Abilities: Demonstrate your calmness under pressure and detail-oriented approach by providing examples of how you've handled advanced fault diagnostics and service improvements in previous roles.
How to prepare for a job interview at Prospero Integrated
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of AV, VC, and UC technologies. Be prepared to discuss specific systems and solutions you've worked with, as this will demonstrate your expertise and ability to handle technical escalations.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be ready to share examples of how you've successfully managed and mentored others in the past. Highlight any experience you have with remote teams, as this is particularly relevant for the position.
✨Prepare for Client-Facing Scenarios
As excellent communication skills are crucial, think of situations where you've effectively handled client escalations or resolved issues. Practising these scenarios can help you convey your client-facing abilities confidently during the interview.
✨Discuss Process Improvements
Be prepared to talk about any contributions you've made to service strategy or process improvements in previous roles. This shows that you're proactive and focused on driving service excellence, which aligns with what the company is looking for.
