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For Companies At a Glance
- Tasks: Diagnose and repair AV systems while providing top-notch customer service.
- Company: Leading AV integrator with a focus on innovation and quality.
- Benefits: Competitive salary, tools provided, and opportunities for professional growth.
- Why this job: Join a dynamic team and solve exciting technical challenges across London.
- Qualifications: Experience in AV integration and strong troubleshooting skills required.
- Other info: Work independently and build relationships with clients in a fast-paced environment.
The predicted salary is between 34000 - 48000 £ per year.
A leading AV integrator is seeking a skilled Field Service Engineer to join their service and support team, covering client sites across London. This role is ideal for an engineer with strong troubleshooting ability across modern AV and control systems who enjoys working directly with customers and solving technical challenges on-site.
The Role
As a Field Service Engineer, you'll be responsible for diagnosing, repairing, and maintaining a variety of commercial AV systems. You'll be travelling throughout London, ensuring clients' systems run smoothly and efficiently while representing the company with professionalism and technical expertise.
Key Responsibilities
- Perform on-site troubleshooting, diagnosis, and repair of AV and control systems
- Support, maintain, and optimise Crestron, Q-Sys, Extron, Shure, and Microsoft Teams Rooms (MTR) environments
- Conduct system checks, firmware updates, testing, and configuration adjustments
- Document service visits and communicate clearly with internal engineering teams
- Build strong relationships with end users through excellent customer service
- Ensure all work is completed to the highest standards of safety and quality
Required Experience
- Proven background as a Field Service Engineer within the AV integration industry
- Strong understanding of control systems and audio DSP troubleshooting
- Hands-on experience with Crestron, Q-Sys, Extron, Shure, and MTR technologies
- Ability to work independently, plan your day, and solve problems under pressure
- Confident communicator with a customer-focused mindset
- Full right to work in the UK
Field Service Engineer employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Crestron, Q-Sys, or other relevant tech, consider creating a portfolio or a LinkedIn post showcasing your troubleshooting successes. This can really catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AV systems. Practice explaining your thought process when diagnosing issues, as this will demonstrate your problem-solving abilities and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV systems and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with Crestron, Q-Sys, and other relevant technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your customer service skills can make a difference. We love seeing genuine enthusiasm!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for engineers who can think on their feet and provide solutions under pressure, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Prospero Integrated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AV systems, especially Crestron, Q-Sys, Extron, Shure, and Microsoft Teams Rooms. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with clients, prepare examples that showcase your ability to build relationships and provide excellent customer service. Think about times when you turned a challenging situation into a positive experience for a client.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically, as this will show your potential employer how you approach technical challenges.
✨Plan Your Day Like a Pro
As a Field Service Engineer, you'll need to manage your time effectively. Discuss how you prioritise tasks and plan your day to ensure all client needs are met. This will demonstrate your ability to work independently and efficiently.
