Prospero Integrated is seeking a proactive Customer Service/Helpdesk Agent to join our global team. You will act as the single point of contact for international customers, own cases through lifecycle, diagnose issues, and coordinate with engineers, logistics and suppliers to restore service within SLA.
The role emphasises accurate recording, meticulous administration and strong communication skills. Experience with ticketing systems and SAP/Dynamics CRM is advantageous in this AV/VC environment.
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Global AV & VC Helpdesk Specialist in Egham employer: Prospero Integrated
As a leading provider of Audio Visual and Video Conferencing solutions in the Education sector, our company offers a dynamic work environment in the Midlands where innovation meets collaboration. We prioritise employee growth through hands-on training and mentorship, ensuring that our Junior AV Installation Engineers develop their skills in a supportive culture that values initiative and teamwork. Join us to be part of a forward-thinking team that is committed to making a meaningful impact in the educational landscape.
